Tier 2 Technical Care Associate (Spanish speaker), Amazon Leo

Amazon is hiring a Tier 2 Technical Care Associate (Spanish speaker), Amazon Leo in Cairo, Egypt. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

At Amazon Leo, our Technical Care Associates (TCA) deliver timely, accurate, and professional general and technical support to all Amazon Leo customers. The Amazon Leo Customer Support (CS) team is looking for driven individuals who are up to the challenge of solving customer issues while providing positive customer experience. TCA are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally, with maturity and self-confidence, in German and English.

Shifts are assigned on a rotational basis and may include early mornings, evenings, overnights, weekends and public holidays. You will be required to work all shift patterns.

This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations

Key job responsibilities
• Receive and manage customer escalations from Tier 1 support, delivering timely and effective resolutions across phone, email, and chat channels.
• Offer detailed technical support with clear and professional communication
• Collaborate with other customer support teams to resolve complex issues
• Document steps and resolutions in a clear, easy-to-follow format
• Identify trends in customer issues and propose improvements to support processes
• Help create knowledge base articles and team documentation
• Stay current on new Amazon Leo products and features

A day in the life
As a Tier 2 TCA, you'll be at the heart of our global connectivity mission. Your day will be dynamic, and purpose driven. You'll engage with customers, troubleshoot intricate technical issues, and collaborate with leadership and cross-functional teams to ensure seamless service delivery. Each interaction is an opportunity to make a tangible difference in someone's ability to connect, learn, and grow.

About the team
Amazon Leo Global Operations is part of the Worldwide Consumer team. Our mission is to plan, develop and execute strategies to launch and operate Amazon Leo services globally through multiple distribution channels. Our team fosters a collaborative environment where you will work with regional and local operations to develop business models, partnerships, and fixed service operations.

Basic qualifications

- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in Spanish
- High school diploma, or equivalent

Preferred qualifications

- Speak, write, and read fluently in English
- Experience working in a fast-paced, rapidly changing operations environment
- Experience in direct to consumer or business ISP and/or Satellite technical support

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Tier 2 Technical Care Associate (Spanish speaker), Amazon Leo at Amazon rates 19 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Tier 2 Technical Care Associate (Spanish speaker), Amazon Leo is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in EG, Cairo.
The job was posted on November 5, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon