Track & Trace Coordinator

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Job Description:

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Purpose:

To track every consignment to destination under the most expedite and efficient routing to ensure compliance with client requirements and Marken Quality Standards.

Main Duties and Responsibilities:

• Ensure all shipments are tracked and milestones are updated in Maestro.

• Ensure conditioning process of the shipment as required and update the proper milestone in Maestro. This conditioning process may include: Dry Ice Replenishment, Re-packaging and / or Labeling

• Define the best possible route to dispatch the shipment to its final destination taking in consideration:

• Direct Flight using OAG to find out flight availability.

• Cheapest Option

• Most Experienced Airline

• Arrival times to comply with scheduled delivery requirements.

• Obtain a pre-booked MAWB and consign to the receiving agent or MARKEN office.

• Inform Dispatch that a shipment is ready to be tendered to the Airline as per the respective COT.

• Enter the applicable routing legs into Maestro

• Send the Domestic Alert through Maestro and confirm reception

• Use the appropriate reporting tools to monitor compliance of milestones in Maestro.

• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.

• Collaborate with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting the desired turnaround times.

• Analysis of repetitive operational problems and development of possible service solutions.

Requirements:

• Intermediate experience in Microsoft Suite (Excel, Word and Outlook)

• Thorough understanding of Aviation/Airline networks

• Excellent communication skills and ability to influence others

• Excellent problem solving and prioritization skills essential

• Flexibility in working hours required which may include weekend coverage

Employee Type:

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