Trade Documentation Officer

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Trade Documentation Officer your role is to ensure all activities relating to Trade Paper Documentation(receipt, coordination, scanning, indexing and required follow up) support superior relationship, customer outcomes and Trade transaction processing. All paper documentation activities that support internal and external customers will be processed (handled, scanned and indexed) within agreed turnaround times, with required Non-Financial Risk and compliance parameters well managed.

The incumbent will interact with both internal and external customers ensuring timely and accurate processing of Trade Documentation activities ensuring appropriate sanctions, credit and operational risk assessment in adherence to ANZ Bank policy.

Role Type: Permanent (On-Site)
Role Location: 242 Pitt Street, Sydney NSW 2000
Work Hours: Fulltime 40 hours/week

What will your day look like?

As a Trade Documentation Officer, you are accountable for:

Ensuring trade documentation management handling is efficient and in line with agreed customer delivery expectations.

• Activities may include (but are not limited to): - Splitting, Scanning documents and Indexing Work Items onto Trade 360 - Providing necessary information for document processing - Monitoring of transactions, ensuring adherence to standard and customer-specific service level agreements (SLA) - Ensuring all items are complete and attached to associated request record - Printing and Execution of guarantees, as per documented process - Organising guarantee swaps as required.

• Ensure the effective and appropriate use of (agreed) external courier for trade document delivery.

• Ensure accurate paper documentation activities by complying with bank policies, procedures (including Trade Sanctions) and regulatory requirements and adhering to loss control procedures. Effective queue management in Trade 360 and timely and accurate handling of transactions between Spoke and Hub

• Take ownership of document-related customer enquiries, ensuring requests are actioned efficiently and customers receive timely updates on status and outcomes.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Good organisational skills

• Effective Communication and interpersonal skills

• Good time management and prioritisation skills

• Ability to work within short timeframes to manage customer demands

• Customer Service — ability to interpret customer requirements (from documents/requests received)

• Basic understanding of Trade and Supply Chain Products (desirable but not essential).

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 127609 .

Job Posting End Date

18/11/2026, 11:59pm