Trainee - Customer Operations Officer

Rolls-Royce is hiring a Trainee - Customer Operations Officer in Beijing, China. Level rates it ; you can apply on Rolls-Royce.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include project management, customer support and operations.
Level classifies it as a mid-level role.
Level lists 532 other open roles at Rolls-Royce.

AI in this role

Manage customer delivery plans, fleet campaigns, and account operations in a global aviation environment.

project-managementcustomer-supportoperationsmandarinenglish

Job Description

Key Accountabilities

Define and deliver critical customer delivery plans in accordance with Aftermarket Operations Service Lines and Value Stream policies. These will include focused accountabilities for service line needs specific to a region. This will also include the integration and execution of fleet campaign roll programmers. Use influence, VOC and local knowledge to priorities outcomes that are proactive whilst managing reactive concerns. Work directly with customers as required to achieve this.
Support Customer Account business meetings with appropriate and standardized operational content. Cadence in-line with segmentation principles.
Lead the EIS process for new OE and transitioned fleets to provide seamless operational readiness for customers.
Definition, prioritization and sentencing/allocation of Services-related Customer complaints, SDFs and Customer Satisfaction metrics.

Qualifications

Qualified to at least degree level or equivalent industry experience.
A good understanding of Rolls-Royce products and services.
Extensive experience of working directly with customers and delivering to their expectations.
Experience of operating in a complex global environment and managing multi-national teams.
Understanding of the aviation industry is preferable.
Project management experience.
A digitally curious nature – experience of improving our tools and processes.
Ability to speak Mandarin and English is essential.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Services Customer Training

Posting Date

02 Sept 2026; 00:09

How we rate this

Trainee - Customer Operations Officer at Rolls-Royce rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Trainee - Customer Operations Officer is an open job at Rolls-Royce.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Beijing.
The job was posted on September 2, 2026.
Seniority: mid.
Applications are handled by Rolls-Royce. Apply on Rolls-Royce

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Project ManagementCustomer SupportOperationsMandarinEnglish

Questions you could be asked

Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where mandarin was part of your work. What did you do?
Tell me about a project where english was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Project Management, Customer Support, Operations, Mandarin, and English. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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