Training Associate, Driver Operations

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. 

We are seeking a dynamic Associate (Training), Driver Operations to spearhead our efforts in driving training and increasing the quality of service while increasing overall business growth.

Think you are up for it? Apply now!

Only shortlisted candidates will be notified. 

What You'll Do:

1. Driver Training – Attendance & Content (a) Increase training attendance as per preset target  through effective outreach via in-app, external channels, and calls (b) Maintain updated, high-quality training materials aligned with current strategy, USPs, merchants, and SOPs   2. Driver Training – Quality & Compliance (a) Improve active driver conversion and reduce suspicious orders as per preset target (month-on-month basis) through effective training (b) Reduce suspension-to-training time, user & driver cancellation by drivers after match   3. Post-Training Performance & Evaluation (a) Track weekly post-training performance including error rates and completed orders per driver (b) Use data insights to assess productivity and continuously improve training effectiveness and driver readiness

What We Seek:

• Able to create & deliver clear, engaging training sessions and effectively influence a diverse driver community across multiple channels.
• Able to handle complaints, conflicts and any misunderstanding happening in the driver community.
• Highly organized with excellent time management skills to handle training schedules, outreach cycles, and post-training follow-ups without drop in quality.
• Data-driven mindset (both quantitative and qualitative) with the ability to translate insights into sound business and operational decisions.
• Proactive, Hands-on, independent & solution-oriented mindset with the ability to adapt quickly in a fast-paced operational environment and resolve daily training challenges effectively.
• Strong sense of ownership and prioritization to ensure timely execution of training plans, content updates, and performance tracking activities.

What You’ll Need:

• Bachelor’s degree in any discipline;
• 3 years of experience in driver training, driver operations, or community management roles is a plus
• Strong proficiency in Google Workspace and Microsoft Office tools (Docs, Sheets, Slides, Forms, Word, Excel, PowerPoint) for tracking, reporting, and operational analysis.
• Strong data analysis mindset & skills to track attendance, training outcomes, and post-training performance, and translate insights into actionable improvements.
• Basic content creation skills using tools like Canva for training materials and communication assets
• Excellent communication and presentation skills to deliver clear, engaging training sessions and updates