Training Specialist, Last Mile - Training Team

AI in this role

Deliver training programs and create educational content using AI tools to support Last Mile operations.

excelpowerpointai-tools

trainingcontent-creationstakeholder-managementperformance-tracking

Job summary
Training Specialist Job Description (On-Site)
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need self driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. This role requires to travel for business requirements.
Trainer Best Behavior
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals.
3- Proactively track mapped stations performance and pre-announce training interventions.
4- Must be approachable and exhibit the best behavior while at work.
5- Always be up to date with the latest techniques, tools, and processes.
6- Own to support territory specific or zonal projects.
7- Drive in quality & learning related metrics
8- Hold a strong hand in excel, PPT, AI tool content making, Email writing
9- Build strong connect with stakeholders and support in shaping business by proactively offering visibility on recurring outliers.
10- Keeping business and stakeholders updated about all the training interventions.

Key job responsibilities
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals.
3- Proactively track mapped stations performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned territory and region.
5- Managing live performance metrices end to end for the assigned territory.
6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
7- Maintaining data and analysis through reports on excel (as per business requirement)
8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
10- Identifying learning coaches & certifying them.
11- Lead the individual improvement projects to enhance the business performance.
12- Drive Quality & Learning metrics
13- Conducting chime sessions & Class room sessions to the stake holders

A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Involve and engage well with mapped LA/LGs for daily L&D activities
- Offer visibility on daily reporting's and progress updates

Basic qualifications

- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

Preferred qualifications

- Experience working with and delivering training/information to Associates and TL level employees

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we score this

Training Specialist, Last Mile - Training Team at Amazon scores 45 out of 100 on AI centrality, which makes it AI Level 2 of 4 (Uses AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 2. An ordinary role whose duties require using AI tools, such as coding, writing or sourcing with an assistant.

AI Level 480 to 100
AI Level 360 to 79
AI Level 240 to 59
AI Level 10 to 39

Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

TrainingContent CreationStakeholder ManagementPerformance TrackingExcelPowerpointAI Tools

Questions you could be asked

Tell me about a project where training was part of your work. What did you do?
Tell me about a project where content creation was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where performance tracking was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Training, Content Creation, Stakeholder Management, Performance Tracking, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list — this role treats it as a required part of the job.

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