Transportation Specialist, Quick Commerce, AmazonNowCO, RoW APEX
AI in this role
Monitor real-time fulfillment and quick commerce operations, track key performance metrics, and resolve logistical exceptions.
Familiarity with fulfillment center or MFCs operations
Key job responsibilities
Responsibilities include, but are not limited to:
• Monitor in-store fulfillment operations (order acceptance, picking, packing, staging) and last-mile delivery (DP assignment, transit, delivery) in real time
• Identify and resolve operational exceptions — delayed orders, capacity gaps, quality drops, connectivity issues, and delivery failures
• Track key performance metrics (On-Time Performance, Delivery Success Rate, Pick Efficiency) and escalate deviations
• Coordinate with field teams, logistics partners, and cross-functional stakeholders to resolve issues within SLA
• Manage Delivery Partner capacity — monitor acceptance rates, release additional slots, and escalate shortfalls
About the team
NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Within NOC’s umbrella, resides a specific arm which manages Amazon Fresh, SSD & Amazon Now (Quick commerce) businesses. GSF – Central Operations (GSF-CO), part of the Network Operations Center (NOC), acts as the Command-and-Control center for the GSF operations in IN, SG and MENA. Team supports multiple lines of businesses such as (a) Amazon Fresh – i. Ultra-Fast Fresh (UFF) & ii. Hybrid 3P; (b) Sub-Same Day (SSD) across last mile, first mile, distribution centers, Supply Chain and (c) Amazon Now AKA Project Tez which is the Quick Commerce arm of amazon.in. In Addition, GSF CO manages delivery operations of More Super and Hyper Market (MSM) located in T10+ cities, remotely, where the scope includes order assignment, exception monitoring, COD reconciliation and BTO Scans. Apart from IN, GSF CO also supports Fresh, SSD & Quick Commerce (QC) operations in AE & SG geographies.
Basic qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel
- Experience with SQL
- • Bachelor's degree in any discipline
- • 0–2 years of experience in operations, logistics, supply chain, or customer service
- • Strong analytical skills with the ability to read and act on real-time data
- • Excellent written and verbal communication skills
- • Willingness to work rotational shifts including weekends and holidays
Preferred qualifications
- • Experience in e-commerce, quick commerce, or last-mile logistics
- • Familiarity with fulfillment center or MFCs operations
- • Exposure to real-time monitoring tools or Control tower environments
- • Proficiency in Microsoft Excel and data visualization tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we score this
Transportation Specialist, Quick Commerce, AmazonNowCO, RoW APEX at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.
AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.
- AI Level 480 to 100
- AI Level 360 to 79
- AI Level 240 to 59
- AI Level 10 to 39
Bands come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where quick commerce was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where exception handling was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Logistics, Operations Management, Quick Commerce, Data Analysis, and Exception Handling. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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