TSG Specialist I

UPS is hiring a TSG Specialist I. Level rates it ; you can apply on UPS.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Hardware, Software and Pbx among its tools and skills.
Level classes it as a junior role.
UPS has 2,100+ other open roles on Level.

AI in this role

Provide deployment, installation, and technical support services for UPS approved technology products and infrastructure.

hardwaresoftwarepbx

network-managementit-supporttroubleshooting

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Job Description:

JOB SUMMARY
This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.

RESPONSIBILITIES
• Performs Integrations and Installations
• Assists with Facility Technology Management
• Fulfills Service Requests
• Interfaces with Customers, Teams, and Associates
• Conducts TSG Technical Disaster Recovery Procedures
• Addresses Customer Requests

QUALIFICATIONS
Preferences:
• Bachelor’s Degree
• A+, Microsoft Certified Solutions Associate
• CCENT Cisco Network Certification

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

TSG Specialist I at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

TSG Specialist I is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in PL - HUB STRYKOW (PLSTR).
The job was posted on October 9, 2026.
Seniority: junior.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Network ManagementIt SupportTroubleshootingHardwareSoftwarePbx

Questions you could be asked

Tell me about a project where network management was part of your work. What did you do?
Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
What's a project where you used Hardware hands-on?
Walk me through how you've used Software in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Network Management, It Support, Troubleshooting, Hardware, and Software. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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