Sopra SteriaV.I.E - Digital Shopfloor Support Specialist
Sopra Steria is hiring a V.I.E - Digital Shopfloor Support Specialist. Level rates it ; you can apply on Sopra Steria.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions ServiceNow, it support and incident management among its tools and skills.
- Level classes it as a mid-level role.
- Sopra Steria has 2,000+ other open roles on Level.
- Posted in the last few days.
AI in this role
V.I.E Digital Shopfloor Support Specialist providing IT user support and application optimization for the aerospace sector.
Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. The world is how we shape it. For more information, visit us at www.soprasteria.com.
Are you ready to take on the challenge with us?
Join Sopra Steria Aeroline and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you! Apply now to embark on an exciting career with us.
We are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.
You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.
Key Responsibilities
Digital Shopfloor Support
- Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
- Deliver training sessions and onboard new users to tools and processes
- Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
- Manage incidents and service requests using the ITSM platform (ServiceNow)
- Monitor application performance and ensure timely resolution of issues
Reporting & Documentation
- Prepare regular status reports and maintain accurate project documentation
- Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders
Required skills
- Proven experience supporting IT solutions and end users in a professional environment
- Strong problem-solving skills, including root cause analysis
- Experience writing technical documentation (e.g., BRD, functional specifications)
- Ability to engage in technical discussions with end users and translate business needs into requirements
- Good understanding of digital technologies and their application in the aerospace sector
- Knowledge of aerospace composite manufacturing processes is an asset
- Familiarity with aerospace regulations, standards, and best practices is a strong advantage
- Experience working with aerospace industry clients is preferred
- Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
Languages
- English (required)
- French (nice to have)
This position is offered under the VIE (Volontariat International en Entreprise) programme.
How we rate this
V.I.E - Digital Shopfloor Support Specialist at Sopra Steria rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where it support was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where aerospace was part of your work. What did you do?
- Tell me about a project where documentation was part of your work. What did you do?
- Walk me through how you've used ServiceNow in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: It Support, Incident Management, Aerospace, Documentation, and ServiceNow. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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