MastercardVice President, Account Management
Mastercard is hiring a Vice President, Account Management in Mexico City, Mexico. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include account management, b2b sales and revenue growth.
- Level classifies it as an executive role.
- Level lists 948 other open roles at Mastercard.
AI in this role
Lead a cluster of strategic client relationships and drive revenue growth, customer retention, and executive engagement as Vice President of Account Management.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Account ManagementOverview:The Vice President, Account Management, Mexico is responsible for leading a cluster of strategic client relationships across the Mexican market, driving revenue growth, customer retention, business expansion, and executive engagement. This role serves as the primary leader for a portfolio of key accounts and is accountable for delivering commercial objectives while strengthening long-term partnerships.
The VP will lead a team of Account Directors and Account Managers, working closely with cross-functional stakeholders across Sales, Product, Marketing, Customer Success, Risk, Finance, and Operations to develop and execute account strategies that create value for clients and the organization.
Role:
Strategic Account Leadership
• Own the performance and growth of a portfolio of strategic accounts within Mexico.
• Develop and execute multi-year account plans aligned with client priorities and organizational objectives.
• Build trusted advisor relationships with C-suite executives and key decision-makers across client organizations.
• Identify opportunities to deepen partnerships, increase wallet share, and drive client loyalty.
• Ensure consistent execution against client business plans and strategic initiatives.
Revenue Growth & Business Development
• Deliver revenue, profitability, and market share objectives across the assigned account portfolio.
• Drive cross-sell and upsell opportunities across products, services, and solutions.
• Lead commercial negotiations, renewals, and contract expansions.
• Develop a robust pipeline of growth opportunities and ensure disciplined execution.
• Monitor industry trends, competitive dynamics, and client priorities to identify new business opportunities.
Client Relationship Management
• Serve as the executive sponsor for key client relationships.
• Lead regular business reviews and strategic planning sessions with senior client stakeholders.
• Ensure high levels of client satisfaction, retention, and advocacy.
• Proactively identify and resolve client challenges by coordinating internal resources.
• Establish governance models and executive engagement plans for priority accounts.
Team Leadership
• Lead, coach, and develop a high-performing account management team.
• Foster a culture of accountability, collaboration, customer centricity, and continuous improvement.
• Set clear performance objectives and provide ongoing coaching and career development.
• Ensure effective resource allocation and talent development across the portfolio.
Cross-Functional Collaboration
• Partner with Product, Marketing, Sales, Customer Success, Operations, and Finance teams to deliver client outcomes.
• Champion client needs internally and influence product and solution development.
• Coordinate executive-level engagements and strategic initiatives across the organization.
• Drive alignment on growth priorities and client strategies.
Market Leadership
• Maintain a strong understanding of the Mexican market, competitive landscape, and industry trends.
• Represent the organization at industry events, client forums, and executive meetings.
• Contribute to broader market and business strategies through client and industry insights.
All About You:
• Bilingual English and Spanish
• 8-10 years’ experience of progressive sales and account management experience within the financial services or payments industry sectors.
• Education: Bachelor’s degree or equivalent (Master’s Desired)
• Extensive knowledge of card industry.
• The role requires having the skill set to work in a rapidly changing and developing environment.
• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, co-brand and emerging technologies and acquiring
• Excellent written, oral and presentation communication skills
• First class selling skills
• Demonstrates the ability to initiate, pursue and close a sale
• Strong influencing and negotiation skills
• Ability to think from the perspective of the customer
• Possess excellent relationship management skills:
• Internal advocate for customer account and/or industry to ensure organization is responsive to needs of client
• Proactively builds business partnerships with customers to strengthen account relationship
• Builds consensus with others to gain co-operation
• Develops and leverages key relationships
• Understands the diverse needs and objectives of various stakeholders
• Excellent analytical and problem-solving skills.
• Demonstrate superior business acumen
• Demonstrated understanding of key business fundamentals including political, financial, business and regulatory environments of the customer organization as well as drivers of financial health of customers and MasterCard Worldwide
• Must be able to demonstrate an entrepreneurial approach and vision to developing business propositions
• Must have a strong product and profitability focus
• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Vice President, Account Management at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where b2b sales was part of your work. What did you do?
- Tell me about a project where revenue growth was part of your work. What did you do?
- Tell me about a project where leadership was part of your work. What did you do?
- Tell me about a project where cross functional collaboration was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Account Management, B2b Sales, Revenue Growth, Leadership, and Cross Functional Collaboration. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Get your CV reviewed before you apply
Send your CV and the role you want next. Your review arrives by email within 3 days.
Get new AI jobs by email
One email a week, each job rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free.
Similar roles
Other roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step