Kerzner InternationalAgent, Imperial Services
Kerzner International is hiring an Agent, Imperial Services in Dubai, United Arab Emirates. Level rates it ; you can apply on Kerzner International.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions customer service, guest relations and hospitality among its tools and skills.
- Level classes it as a mid-level role.
- Kerzner International has 347 other open roles on Level.
- Posted within the past two weeks.
AI in this role
Provide personalized reception and guest services for the Imperial Club at Atlantis, The Palm.
Agent, Imperial Services
(21620)
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
We are on the lookout for a talented and motivated individual to join our Imperial Services team. If you are enthusiastic, with an impeccable personal grooming, and a clear passion for customer service to deliver a first-class experience, we’d like to hear from you!
In this role you will provide an efficient reception service to all guests, offering information and giving their full attention to all guest’s special requirements, needs and requests. Ensuring all check-ins and check-outs from the Imperial Club run smoothly and that all cashiering transactions are processed promptly and correctly. Providing all resort service standards, offering personalized service by always assisting the guests with their requests throughout their stay. You will be working closely with the F&B service team, making sure that sanitation and safety standards are always followed and maintained. It is also essential that you have full knowledge of the Imperial Services offerings and benefits.
About You
The ideal candidate will have 1-year experience in a similar role with a proven track record of working in an international hotel. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles.
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
How we rate this
Agent, Imperial Services at Kerzner International rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where guest relations was part of your work. What did you do?
- Tell me about a project where hospitality was part of your work. What did you do?
- Tell me about a project where cashiering was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Service, Guest Relations, Hospitality, and Cashiering. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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