AI Transformation Specialist (Onsite - Plano, TX)

Position Summary

Role and Responsibilities

The AI Specialist helps build, test and support AI and automation solutions for the NA SSC (North America Shared Service Center). The role works hands-on with SSC teams to capture requirements, maintain AI knowledge content, and drive day-to-day adoption.

Key Responsibilities

Solution Build & Support

• Configure and maintain AI solutions, such as the HR AI agent knowledge base, prompts, workflows and automations.

• Gather requirements and document processes with SSC teams.

• Test solutions, track issues and support launches.

Content & Data

• Maintain HR policy and FAQ content used by AI tools, and keep it current and accurate.
• Monitor usage, answer quality and feedback, and recommend improvements.

Adoption & Enablement

• Create training materials, guides and communications for SSC staff and employees.
• Support AI literacy sessions and act as a first point of contact for AX questions.
• Prepare AX status and value reports for the AX Lead.

Skills and Qualifications

Qualifications

Required

• Bachelor's degree in Information Systems, Business, Human Resources or a related field.

• 2+ years of experience in HR technology, process improvement, automation or digital tools.

• Hands-on experience with generative AI tools and strong interest in AI.

• Strong documentation, analytical and communication skills.

Preferred

• Experience with process automation (e.g., RPA, low-code or workflow tools, Python).

• Experience coordinating or supporting cross-functional projects.

• Knowledge of HR processes and Workday.

• Experience with chatbot or conversational AI platforms (e.g., Cognigy).

#LI-RM1

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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