Ambassador - Guest Relations - Jumeirah Saadiyat Island

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies. 

About the Job

An exciting opportunity has arisen for Ambassador to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include: 

• Interact with guests, particularly Emirati and Arabic guests, and serve as a liaison for UAE and Arabic Royalty, VIPs, and Dignitaries, handling their complaints and ensuring their needs are met.
• Provide training and awareness of local culture, including Ramadan, Eid, National Day, and other Islamic occasions, to colleagues, and share the history and cuisine of the UAE with Western and non-Arabic guests.
• Maintain comprehensive knowledge of the hotel, including all departments, services, and food and beverage outlets, and conduct site inspections for F&B venues and Arabic VIP delegations.
• Review daily VIP and reservations reports, liaise with departmental managers on the welcoming of high-profile VIPs, and ensure they receive the appropriate treatment and courtesies.
• Build and maintain rapport with high-profile VIP guests, track their preferences and special requests, and ensure VIP guest profiles are updated regularly to facilitate guest recognition.
• Establish and maintain strong relationships with Finance, Sales, Security, Front Office, Transportation, and housekeeping departments to ensure seamless operations and guest satisfaction

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1 year of Hospitality, Retail or Customer focused experience
• High School Diploma

About the Benefits 

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)