Area Coach.KK - Brand Operations RSC.QAT

Role Summary

Job title:
Area Manager

Function:
Operation

Scope:
Across 5-8 Restaurants or as agreed on span of control

Reporting to:
Operation Manager

Career Path Next Level:

Location:
UAE - according to business needs

Purpose of the position

To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas:

• People
• Customer experience and Restaurant Excellence, quality, etc.
• Sales performance
• Profit margin and manage multiple restaurants P&L

Role Description

Strategic (results)

• Provides recommendations in terms of Delivery Enhancement initiatives
• Spot check Food Safety & Local Health compliance during each restaurant visit
• Spot check product quality and cooking procedures (raw and cooked)
• Conducts opening, shift change and closing visits
• Ensures that preventive maintenance are done as per schedule
• Checks and validates the Business Skills execution of the Restaurant Manager
• To conduct quality self-scoring once per restaurant per quarter
• To conduct RRP self-scoring for each restaurant per quarter
• Fully in charge of any new opening and renovation stores

Operational (process)

• Grow LfL Sales
• Review Business Action Plan with the RM, revise and coach as needed
• Conduct Weekly Sales Review with RMs during Weekly Meeting
• Build Annual Sales Budget for his/her restaurants
• Increase Average Check
• Review knowledge of FOH team on targets during visits
• Track daily and weekly suggestive selling results
• Reward best sellers monthly
• Increase Delivery Transactions
• Review, order flyers and follow up timely delivery
• Analyse Quality of distribution in the field by the distribution companies & follow up Action plan
• Review the area grid section analysis to take action with declining delivery sections
• LSM - Follow up on LSM Calendar execution of the RMs
• Track results
• Micro Manage P&L: EBITDA Focus
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