Area Manager

Operational Management

• Supervise daily operations of all assigned outlets to ensure compliance with brand standards and company policies.

• Monitor store performance (sales, costs, quality, hygiene, and service).

• Conduct regular store visits and audits to ensure operational consistency and excellence.

• Ensure all outlets meet health, safety, and hygiene regulations.

Financial Performance

• Review and analyze store P&L performance, sales reports, and cost control metrics.

• Identify underperforming outlets and develop corrective action plans.

• Drive sales growth and profitability through strategic initiatives and promotions.

People Management

• Lead, mentor, and motivate Store Managers and their teams.

• Ensure proper staffing, training, and succession planning.

• Conduct performance reviews and address disciplinary issues when needed.

Customer Experience

• Ensure a high standard of customer service across all outlets.

• Handle escalated customer complaints and resolve issues promptly.

• Monitor online reviews and feedback to improve guest satisfaction.

Brand & Quality Compliance

• Ensure consistent implementation of brand standards and marketing campaigns.

• Coordinate with the Marketing team for local store promotions and events.

• Maintain visual merchandising and food presentation standards.