Failure Analysis Technical Leader

Meet the Team

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.

Your Impact

You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.

• Failure Analysis Technical Lead will drive the improvements in the accuracy of the fault duplication and isolation.

• Provide directions and techniques on customer issues.

• Engage design engineering and communicate findings and resolutions for field issues.

• Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.

• Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.

• Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.

• Organize, plan, track and close-out design, components, manufacturing issues associated with the products.

• Drive innovation, new technology/processes.

Minimum Qualifications

• BS in electrical or computer engineering with 10+ years of related experience.

• Experience with liquid cooling technology

• Experience with High-Speed Network Interfaces along with hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.

• Experience with sophisticated high speed board design and board bring-up.

Preferred Qualifications

• MS in electrical or computer engineering with 15+ years of related experience.

• Advanced knowledge of thermal management architectures, including direct-to-chip cooling and coolant loop mechanics.

• Skill in designing test protocols to validate cooling integrity under variable thermal loads and environmental conditions

• Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques

• Familiarity with leading-edge CPUs such as Intel or AMD , analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

We are Cisco, and our power starts with you.