AmazonAsociado de Servicio al Cliente en Estación de Entrega, DSL
Amazon is hiring an Asociado de Servicio al Cliente en Estación de Entrega, DSL. Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Windows, Microsoft Outlook and customer support.
- Level classifies it as a mid-level role.
- Level lists 21,000+ other open roles at Amazon.
AI in this role
Customer service associate providing delivery support and resolving issues via multiple channels in Mexico.
Salario: $15,963.84 MXN Mensuales más prestaciones superiores a las de ley.
Nuestra misión en Amazon es ser la empresa más centrada en el cliente de la Tierra, y nuestro galardonado equipo de Soporte de envío y entrega (SDS) es una parte clave para lograr ese objetivo.
Hacer nuestro mejor esfuerzo por nuestros clientes es de donde obtenemos nuestra energía, y es por eso que encontrará que abordamos las cosas de manera diferente aquí. No le pediremos que lea un guión o aprenda diálogos de memoria.
En cambio, le proporcionaremos la capacitación que necesita para resolver los problemas de nuestros clientes. Aportará su personalidad única a cada conversación para brindar la experiencia de soporte excepcional que nuestros clientes adoran
#AmazonMexico
Key job responsibilities
¿Qué harás como Asociado de Atención al Cliente?
Como asociado de Amazon SDS, tú:
- Serás el primer punto de contacto para los clientes en México
- Garantizarás entregas exitosas apoyando a clientes, conductores, transportistas y socios de servicios de entrega
- Atenderás consultas de clientes a través de múltiples canales (teléfono, chat y correo electrónico) en español
Utilizarás diversas herramientas para:
- Revisar e implementar soluciones en tiempo real
- Facilitar el flujo de información entre las partes interesadas en la entrega
- Comunicarte eficazmente con los clientes
Recopilarás información para prevenir posibles problemas que puedan afectar:
- La experiencia del cliente
- El rendimiento de las entregas
A day in the life
Horario y condiciones laborales:
1.- Jornada laboral:
40 horas semanales
5 días de trabajo, 8 horas por día
2.- Horario de atención al cliente:
De Domingo a Sabado
De 10:00 a 19:00
3.- Turnos:
Diurnos
Variados dentro del horario de atención
Se asignarán según las necesidades de los clientes
4.- Flexibilidad requerida:
Disponibilidad para trabajar en diferentes patrones de turnos
Posibilidad de trabajar en días festivos nacionales (con compensación según la ley)
5.- Programación:
Su horario específico se confirmará cerca de su fecha de inicio
Nota: Este puesto requiere adaptabilidad para satisfacer las demandas cambiantes de nuestros clientes.
Basic qualifications
- Experience working with changing priorities and schedules
- High school or equivalent
Preferred qualifications
- Speak, write, and read fluently in English
- Experience using Windows Operating Systems and Microsoft Outlook
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Asociado de Servicio al Cliente en Estación de Entrega, DSL at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where client communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- What's a project where you used Windows hands-on?
- Walk me through how you've used Microsoft Outlook in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Client Communication, Problem Solving, Windows, and Microsoft Outlook. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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