Assistant Outlet Manager - Sarood Hospitality

About Sarood Hospitality

Sarood Hospitality is a Dubai-born restaurant company. A Dubai Holding company, Sarood Hospitality is interwoven into the fabric of the emirate with an iconic portfolio of homegrown and regionally acclaimed brands.

Sarood is a full-service hospitality company specializing in the innovation, nurture and operation of sustainable food & beverage concepts ranging from premium-casual and casual dining venues. The current portfolio comprises of 5 concepts including The Duck Hook, Hillhouse Brasserie, The Bolt Hole, Trattoria and The Noodle House.

About the Job:

An exciting opportunity has arisen for an Assistant Outlet Manager at Sarood Hospitality.

The main duties and responsibilities of this role include:

Key Responsibilities

• Lead daily opening, service and closing operations, including briefings, section allocation, handovers and shift readiness
• Maintain visible floor presence, engage with guests and ensure service is timely, accurate, warm and aligned with brand standards
• Resolve guest concerns promptly and professionally; record incidents, follow up on recovery actions and escalate serious matters
• Support reservations, table management, seating flow and special events to maximise capacity while protecting the guest experience
• Monitor food and beverage presentation, order accuracy, sequence of service and communication between front and back of house
• Complete manager-on-duty checks covering cleanliness, ambience, music, lighting, temperature, uniforms, grooming and maintenance
• Ensure cash handling, billing, discounts, voids, complimentary items and end-of-shift controls follow approved procedures
• Support achievement of revenue, average spend, productivity, payroll, cost of sales and other agreed outlet targets
• Assist with stock control, requisitions, transfers, breakage monitoring, inventories and investigation of material variances
• Prepare and communicate operational updates, shift reports, guest feedback, incidents, maintenance issues and follow-up actions
• Coordinate with culinary, bar, stewarding, engineering, security, marketing, finance, procurement and reservations as required

People Leadership & Development

• Role-model professional conduct, ownership, teamwork and guest-focused behaviour
• Coach team members during service and deliver structured training on products, menus, allergens, service standards, upselling and systems
• Support onboarding, probation reviews, performance discussions, recognition, attendance control and fair deployment of colleagues
• Help prepare rosters and daily manning plans based on forecasts, reservations, events and business volume
• Create an inclusive working environment and address conduct or performance concerns through the appropriate management process

Compliance, Safety & Asset Care

• Ensure compliance with food safety, HACCP, allergen controls, licensing requirements, municipality standards and company policies
• Conduct and document required operational, hygiene and safety checks; take immediate corrective action where standards are not met
• Report accidents, hazards, pest activity, equipment faults, cooling issues, fire and life-safety concerns without delay
• Protect company assets and ensure equipment, furniture, OS&E; and technology are used correctly and maintained in good condition

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2-3 years of supervisory experience in a high-volume restaurant, hotel or premium hospitality operation
• Practical experience leading shifts and handling guest complaints, cash controls, reservations and team deployment
• Strong knowledge of restaurant service, food and beverage products, hygiene, allergen awareness and basic financial controls
• Confident user of restaurant point-of-sale, reservation, scheduling and Microsoft Office applications
• Clear spoken and written English; additional languages are an advantage
• Flexible to work evenings, weekends and public holidays according to operational requirements

About the Benefits

At Sarood Hospitality, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)