Smith+NephewAssociate, Global Customer Care, International Order Management (2 years Fixed Term Contract)
Smith+Nephew is hiring an Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract) in Wroclaw, Poland. It pays PLN 70k-PLN 104k a year and Level rates it ; you can apply on Smith+Nephew.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- The posting mentions SAP, Microsoft Office and order management among its tools and skills.
- Level classes it as a mid-level role.
- Smith+Nephew has 351 other open roles on Level.
- Posted within the past week.
AI in this role
Manages international customer order journeys, tracks deliveries, handles billing, and resolves queries in a fast-paced environment.
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
We are currently searching for an Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract) to join our great team in Wroclaw.
In this role, you will take ownership of the customer order journey from start to finish, ensuring deliveries, billing, and service requirements are handled accurately and efficiently. You will proactively monitor orders, resolve issues and backorders, coordinate equipment dispatches and returns, and keep customers updated along the way. Working closely with internal teams, you will also investigate customer queries and complaints, process return credits, and help drive solutions that create a smooth and positive customer experience.
What will you be doing?
- Manage the end-to-end orders flow
- Adhering to customer requests regarding delivery location and timing
- Monitoring backorders and blocked orders
- Verifying customer-specific requirements and invoicing terms
- Manage equipment tracking: dispatching and collecting and invoicing
- Handle telephone inquiries
- Provide customers with information on order status
- Proactively offer solutions (e.g., substitute products, inventory management, troubleshooting)
- Receiving and logging complaints (determining liability, tracking product returns, proposing commercial solutions, etc.) and issuing return credit notes.
- Following up on unresolved cases with the accounting department
- Maintain operational relationships with the sales team and other departments
What will you need to be succesful?
- Master’s or bachelor’s degree
- English language skills at B2 level or above
- German language skills at B2 level or above
- Experience with SAP would be an advantage
- Good working knowledge of Microsoft Office
- Excellent communication and interpersonal skills
- Strong problem-solving skills and a proactive approach
- High level of attention to detail and accuracy
- Strong team player with a collaborative mindset
The anticipated base compensation range for this position is PLN 69,500 - PLN 104,250 annually.
The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.
You. Unlimited.
We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.
Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website
Your Future: Generous annual bonus, life insurance, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
Your Wellbeing: Private Health and Dental plans, multisport card/my benefit platform and much more.
Flexibility: Hybrid Working Model (For most professional roles).
Training: Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies
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We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.
Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
Explore our website and learn more about our mission, our team, and the opportunities we offer.
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How we rate this
Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract) at Smith+Nephew rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $98k
Use the typical customer service figure as a reference when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where order management was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
- Tell me about a project where billing was part of your work. What did you do?
- Walk me through how you've used SAP in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Order Management, Customer Service, Problem Solving, Billing, and SAP. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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