Butler - Guest Relations - Jumeirah Saadiyat Island

AI in this role

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Butler to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

* Greet and escort guests to their rooms, manage luggage, and provide a warm, personalized welcome experience.
* Anticipate guest needs and deliver tailored services, including arranging amenities and handling special requests.
* Deliver seamless food and beverage service, maintaining deep knowledge of menu offerings and service etiquette.
* Carry out guest registration, cashiering, and related administrative tasks while maintaining smooth and professional interactions.
* Recognize and resolve guest concerns promptly, ensuring satisfaction through effective service recovery and escalation when necessary.

About You:

The ideal candidate for this position will have the following experience and qualifications:
* One or two years of experience in the same role with a luxury 5-star property; experience in F&B is desirable.
* Fluent in English and an additional language (Russian and European languages are desired).
* Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
* Strong interpersonal and communication skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

* Supportive and inclusive work environment
* Access to Learning & Development programmes and clear career pathways
* Opportunities for internal mobility within our global network
* Colleague discounts on food, beverage, and hotel stays worldwide
* Company-provided shared accommodation
* Comprehensive healthcare and life insurance coverage
* Paid annual leave and flight from your home country
* Performance-based incentives tailored to your role
* Competitive tax-free salary paid in UAE Dirhams (AED)

How we rate this

Butler - Guest Relations - Jumeirah Saadiyat Island at Jumeirah rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.