Chapter Lead

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

Open Systems is the area responsible for operating classic Linux and Unix server infrastructure - providing a secure, reliable, compliant, and cost-effective foundation that product and business owners depend on to run their applications, and that ultimately underpins the experience of the end customers.

Open Systems is looking for a Chapter Lead to take full ownership of the Issuing & Acquiring chapter - a distributed team of 15 direct reports and 9 external subcontractors operating across 8 countries. You will be accountable for the operational stability of critical payment infrastructure spanning Belgium, France, the Netherlands, Germany, and Luxembourg, while simultaneously steering the chapter through a period of real and necessary transformation.

This is not a role for someone who waits to be told what to do. You will be expected to lead with initiative, navigate complexity with resilience, and make decisions that matter - for your team, for operations, and for the business. Where decisions extend beyond chapter scope, you align at area level. Everything within your chapter is yours to drive.

Day-to-day responsibilities

If you are at your best when the stakes are real and ownership is genuine, this role was built for you.

You will lead infrastructure that keeps critical payment services running across multiple countries. You will have real decision-making authority within your chapter, meaningful visibility at senior level, and the opportunity to shape - not just maintain - the way your team operates. The challenge is real. So is the impact.

People Leadership

• Lead, develop, and retain a diverse chapter of direct reports - internal staff and GCC colleagues - while effectively coordinating with external subcontractors across multiple countries and time zones
• Keep the team focused, motivated, and growing, even under sustained operational pressure and resource constraints
• Address skill and knowledge gaps proactively, with particular attention to legacy and non-standard technologies where turnover risk is highest
• Represent the chapter in management forums, cross-area discussions, steering committees, and interactions with internal clients and business stakeholders such as product owners and business units

Operational Ownership

• Ensure operational stability across a heterogeneous, geographically distributed server infrastructure
• Manage and continuously improve on-call coverage across all relevant countries, resolving staffing and expertise gaps with pragmatic, sustainable solutions
• Drive vulnerability management and automated patching rollout across all infrastructure within chapter scope
• Maintain day-to-day service delivery while systematically reducing inherited technical debt
• Own chapter budget planning and resource allocation, ensuring spend is justified, tracked, and aligned with operational priorities

Standardization & Continuous Improvement

• Lead the elimination of non-standard hardware, operating systems, tools, and licenses in favor of area-aligned standard solutions
• Translate corporate and area-level programs into concrete, meaningful actions at chapter level
• Continuously identify and act on opportunities to improve team organization, processes, and efficiency - not when asked, but because it is the right thing to do

Who are we looking for

You take charge. When something needs to happen, you make it happen - without waiting for direction, while maintaining the judgment to align upward when the situation calls for it.

You lead people, not just tasks. A distributed team under pressure needs a leader who is present, consistent, and trustworthy. You invest in your team because you understand it is the foundation of everything else.

You communicate with impact. Whether you are addressing your team, reporting to senior management, interfacing with internal clients and business stakeholders, or working with peers - your message is clear, direct, and adapted to your audience. There is no ambiguity about where you stand or what you expect.

You are resilient. This role comes with real complexity: legacy infrastructure, resource constraints, geographic spread, and constant operational demands running in parallel with transformation objectives. You do not get overwhelmed - you organize, prioritize, and move forward.

In practical terms, we are looking for:

• Proven experience leading technical teams in an operational environment
• The ability to operate with a high degree of autonomy and take initiative in the face of ambiguity
• Excellent communication skills in English; French is a strong advantage
• A consistent track record of delivering results under pressure while maintaining team engagement and service quality
• Familiarity with server infrastructure operations (Linux, Unix, or equivalent) is a plus

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.

On top of that, you will also: 

• Hybrid Working Policy

• Gift vouchers on the occasion of Christmas/Easter Holidays

• Private medical services

• 21 vacation days/year

• Referral bonuses for new hires recommended by you 

• WFH & Flexible Working Hours

• Full access to the “Learning” platform 

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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