Client Care Representative - Brisbane | CAS

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have a great opportunity for a dedicated and hands-on Client Care/Admin professional to join our team as a Casual Client Care Representative, providing support across our Brisbane clinics, including Brisbane CBD, Chermside and North Lakes.

This is a casual position offering flexible shifts between Monday and Friday, 8:30am to 5:00pm. You'll support multiple clinic locations and provide coverage for planned and unplanned leave as needed. We're seeking someone who enjoys variety, is adaptable, and is happy to travel between clinic locations to support our teams and clients.

You will play an important role within our business providing exceptional service to our predominantly older clientele as their first point of contact and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients

• Greeting clients at the clinic and updating client records

• Assisting with client and doctor enquiries

• Answering clinic phone calls and emails

• Providing basic troubleshooting and servicing for hearing devices

• Accurate billing of appointments

• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience

• Excellent verbal and written communication skills and lots of patience

• Ability to work effectively within a team environment

• Demonstrated judgement and advanced skills in the delivery of administrative services

• Excellent computer skills

• A warm, collaborative, can-do attitude

• Resilience, self-motivation and lots of energy

• Flexibility to travel to different locations

Why work with us?

• Competitive hourly rate plus super

• Generous employee discounts on Sonova Products for yourself and your family

• Ongoing training and support to help you grow and excel in your career

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 

• Online Wellbeing Centre & Employee Assistance Program (EAP)

• Access to the LinkedIn Learning Platform

• A values driven and people-centered culture

• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

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