Collections Specialist

Philips is hiring a Collections Specialist. Level rates it ; you can apply on Philips.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Claude, Excel and SAP.
Level classifies it as a mid-level role.
Level lists 788 other open roles at Philips.
The role was posted within the past week.

AI in this role

Manage customer accounts and collections processes while occasionally utilizing AI productivity assistants like ChatGPT and Copilot.

claudeexcelsapcopilotchatgpt

b2b-collectionscustomer-servicefinancecommunication

Job Title

Collections Specialist

Job Description

Collection Specialist

As a Collections Specialists you are responsible for following the collections process with a defined group of customers and

key accounts by maintaining excellent relationships with our customers,

internal finance leadership, and cross-functional business partners.

Your role:

Manage an active portfolio of customer accounts and maintain ongoing customer relationships.
Contact clients with past due balances to secure payment commitments and follow up on promised payments.
Meet or exceed cash collection targets while reducing past due balances, bad debt exposure, and other key metrics.
Investigate disputed or short-paid invoices, identify root causes, and collaborate with internal teams to resolve issues quickly.
Escalate major collection issues to management, support cash application discrepancies, and assist with process improvements, agency placement proposals, and bad debt write-offs.

You're the right fit if:

You have a Bachelor's degree accounting, finance, or equivalent mix of academic and professional background
You have +2 years of working experience on B2B collections, retention, customer service or an equivalent mix of professional background with academic studies.
Be technically knowledgeable in programs such as Excel (V-lookup and Pivot tables) and SAP. Knowledge in AI systems such as Copliot, Chat GPT, Claude or others is preferred.
Effectively communicating in the English language is required.
May be required to work overtime, based on business &/or departmental needs.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.

How we rate this

Collections Specialist at Philips rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Collections Specialist is an open job at Philips.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Ciudad de Panama.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by Philips. Apply on Philips

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

B2b CollectionsCustomer ServiceFinanceCommunicationClaudeExcelSAPCopilot

Questions you could be asked

Tell me about a project where b2b collections was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where finance was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Walk me through how you've used Claude in your day-to-day work.

Adapt your resume

List these exact terms on your resume: B2b Collections, Customer Service, Finance, Communication, and Claude. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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