Core Operations - Manager

Basic Purpose:

Under the direction of the AVP/VP, the Officer acts as a liaison between the different client/IM service teams and the Sub custodians/Depositories to ensure the proper settlement of security and cash transactions.  Additionally, assists in processing exceptions accurately, timely and consistently.  Focus of the job is to research and resolve problems with minimal supervision and to provide guidance to associates.  Foster a team-oriented environment servicing all customers.

Responsibilities:

• Ensure Sub custodian/Depository messages are received daily as outlined in the operating requirements/SLAs. 

• Ensures that exceptions/problems are resolved timely, accurately and well documented. 

• Adheres to department operating procedures by employing appropriate review and control procedures.  

• Serves as a source of technical information and training for entry-level staff.

• Takes part in training, seminars, etc. to keep current.

• Flexibility with schedule to assist in coverage with staff vacation and illness. 

• Assist with Management Reporting. 

• Assists Management with day to day operational procedures. 

• Participates in special projects, as needed.

• Interacts in a positive and respectful manner with team members and other functional units within the organization.

• Prepare, as required, clear and concise internal/external correspondence.

Minimum Job Qualifications

• Bachelor’s degree in a business discipline preferred or equivalent work experience.

• Strong interpersonal, organizational, verbal and written communication skills.

• Strong ability to work as part of a team.

• Demonstrate proactive and creative problem solving skills.

• Ability to multi-task in a fast paced environment.

• Ability to exercise diplomacy and discretion.

• Strong analytical and problem-solving skills.

• Dependable, detail oriented and accurate.

• Ability to adapt and excel in a dynamic environment.

• Proficiency with MS Office Applications e.g. Excel, Word, etc.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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