CRM Strategy Manager

Younited is hiring a CRM Strategy Manager for a remote role open to applicants in Italy. It pays €45k-€50k a year and Level rates it ; you can apply on Younited.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
This is listed as a remote role.
The posting mentions CRM Platforms, data analysis and crm strategy among its tools and skills.
Younited has 7 other open roles on Level.
Posted within the past two weeks.

AI in this role

Define and execute local CRM strategies, leveraging data analysis and AI-based tools to optimize customer engagement and campaign performance.

CRM Platforms

data-analysiscrm-strategycampaign-managementcustomer-engagement

The ideal candidate will be responsible for defining, driving and executing the local CRM strategy to maximise customer engagement, retention and long-term customer value.
The role involves close collaboration with senior management, local stakeholders and central teams based at headquarters.
It combines strategic ownership with hands-on execution across CRM platforms, customer lifecycle initiatives and campaign management.

Key responsibilities

Define and implement, in collaboration with senior management, the local CRM strategy to maximize customer engagement, retention and long-term customer value
Own CRM business performance governance, ensuring structured planning, performance monitoring and clear reporting of key customer and commercial KPIs
Translate customer and commercial insights into actionable recommendations, driving customer growth initiatives, the evolution of lifecycle strategies and commercial performance
Build strong relationships with both local stakeholders and central teams, ensuring alignment of priorities, roadmap and business objectives
Act as an individual contributor, taking a hands-on role in CRM platforms and leading the operational execution of CRM campaigns and lifecycle initiatives through audience segmentation, targeting, campaign management and performance monitoring

It’s a match if you have…

At least 4 years of experience in a similar
A Master’s degree in Economics or a related quantitative field 👩🏻‍🎓👨🏻‍🎓
Solid knowledge of CRM strategies, customer engagement channels, KPIs and best practices
Hands-on experience with CRM and analytics platforms
Strong data analysis skills and the ability to use AI-based solutions to optimise customer engagement and CRM performance
Experience in Financial Services, e-commerce or digital businesses is a plus
Excellent communication skills
The ability to communicate professionally in English 😎
A flexible, agile and solution-oriented approach
A strong sense of ownership and the ability to combine strategic thinking with operational execution

Office & Team Life

A central office in Rome.
Free coffee and a comfortable kitchen to relax and enjoy your lunch break ☕
Team-building activities and CSR initiatives throughout the year 💚
The latest hardware and equipment to support your work 💻

Experience Our Younited Life Benefits

Flexible Remote Policy 🏡🏢
Parenting Policy 🚸
An extra day off to celebrate your birthday 🎂
Access to Voxy to boost your language skills.
Welfare benefits for you and your family 🫂
Ticket Restaurant 🍽️

Salary

€45,000–€50,000 per year. Younited is committed to creating an inclusive workplace and welcomes applications from all qualified candidates.

How we rate this

CRM Strategy Manager at Younited rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

CRM Strategy Manager is an open job at Younited.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is €45k-€50k a year.
The role is based in Roma, Italy and is marked remote.
The job was posted on October 27, 2026.
Seniority: mid.
Applications are handled by Younited. Apply on Younited

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisCRM StrategyCampaign ManagementCustomer EngagementCRM Platforms

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where crm strategy was part of your work. What did you do?
Tell me about a project where campaign management was part of your work. What did you do?
Tell me about a project where customer engagement was part of your work. What did you do?
Walk me through how you've used CRM Platforms in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Analysis, CRM Strategy, Campaign Management, Customer Engagement, and CRM Platforms. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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