Customer Care Specialist I with Dutch

Aon is hiring a Customer Care Specialist I with Dutch in Krakow, Poland. Level rates it ; you can apply on Aon.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include customer support, dutch and english.
Level classifies it as a junior role.
Level lists 1,000+ other open roles at Aon.

AI in this role

Customer Care Specialist providing support to small enterprise clients in Dutch and English.

customer-supportdutchenglishclient-relations

In this role you are an important part of the Customer Care Small Enterprises Team. You are the first point of contact for our clients, and responsible for their warm welcome. You`ll be helping clients resolving their issues. You`d build a phenomenal client journey and also ensure that our customers’ data is up to date. In Poland the office is in Kraków. However, this is a hybrid role with the flexibility to work both virtually or from the office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like It's 8:30 am. You are sitting at home or in the office with the first cup of coffee or tea. You put on your headset, and you receive a first inbound call from a client. Your day has started! You say “Hello” offering a client help. In some cases, you give the client a handover to your colleague in the Netherlands. After you have helped several clients, it is time to take off your headset, have some lunch and get started with the administrative tasks of the day. There’s a list of things to do for which you are responsible for. It can be a request of a copy of the invoice to e-mail to the client. It can also be supervising work. In the meanwhile, you also check your feedback from the clients` survey because you want to learn from it to do a little better every day. At 17:00 you close your laptop; another great day have passed - you have helped many clients! How this opportunity is different In the Netherlands there are some additional regulations whether you are allowed to give advice to clients or not. That’s why we split some tasks and calls. But if you want, you will get support to develop yourself and get those required diplomas, to enable you to do the same work as the colleagues in the Netherlands. Skills and experience that will lead to success Are you orientated in, or do you have some experience in tourism or other services industry? Would you like you to transfer to the finance industry? Then for sure we’d like to hear from you. You are flexible and can prioritize well You are customer-focused and would like to improve the communication skills You like to collaborate with people to serve the customer well Your level of English and Dutch are at least on a C1 level #li-gk3 #LI-virtual #healthandemployee 2577710

How we rate this

Customer Care Specialist I with Dutch at Aon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Care Specialist I with Dutch is an open job at Aon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Krakow, Poland and is marked remote.
The job was posted on October 12, 2026.
Seniority: junior.
Applications are handled by Aon. Apply on Aon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportDutchEnglishClient Relations

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Generative AI

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where dutch was part of your work. What did you do?
Tell me about a project where english was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Dutch, English, and Client Relations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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