Customer Service Associate

Lalamove is hiring a Customer Service Associate in Tokyo, Japan. Level rates it ; you can apply on Lalamove.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
Level classes it as a junior role.
Lalamove has 142 other open roles on Level.

AI in this role

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform that redefines logistics through technology. Driven by our mission to "empower local communities by making delivery fast and affordable," we are a global unicorn operating across markets in Asia, Latin America, Europe, and the Middle East. We seamlessly connect people, vehicles, and freight to support city infrastructure.

As a Customer Service Associate, you will assist customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and work as part of a team will be essential to your success. This role offers a unique opportunity to have a measurable impact on our market by supporting the growth of business clients on our platform.

What you’ll do

Provide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email
Investigate and resolve customer concerns.
Respond to inquiries, guide customers, and ensure first-contact resolution.
Work regularly with our Driver Operations, Sales, and Finance teams.
Record details of inquiries, comments, and complaints.
Support users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools.

What you’ll need

1+ year of experience in customer service, a contact center, or BPO.
Native-level written and verbal communication skills in Japanese.
Business-level written and verbal communication skills in English.
Positive, customer-oriented mindset with strong communication skills.
Target-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively.
Willingness to work flexible shift schedules, including weekends and public holidays.
Computer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools.

Why join Lalamove

Global Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.
Impact: You aren't just managing tickets; you are helping shape how Japan moves.
Growth: Opportunities for career advancement as we expand our footprint across Japan.

Lalamove fosters an open and dynamic culture. Ready to bring fresh energy to the logistics industry? Apply today and join us as part of #OneLalamove!

How we rate this

Customer Service Associate at Lalamove rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.