Customs Manager | Banksmeadow NSW

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CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

We are seeking an experienced Customs Manager to lead our customs brokerage operations across Australia, based at our Banksmeadow NSW office.

Reporting to the Vice President, Air & Ocean Pacific, you will lead a team of Senior Customs Brokers, Customs Brokers and Customs Classifiers, with overall accountability for customs compliance, operational performance, service delivery and continuous improvement.

This is a senior leadership role combining strong technical customs expertise with people management, commercial accountability and operational excellence. You will oversee both local customs operations and offshore processing support, ensuring consistent, compliant and efficient clearance services for our customers nationally.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Lead Australian customs brokerage operations, ensuring compliance with customs, biosecurity and international trade regulations
• Manage, coach and develop a team of customs professionals, building technical capability, accountability and a strong service culture
• Oversee complex customs matters, including tariff classification, valuation, origin, concessions, permits, audits and regulatory enquiries
• Manage operational workflows, resource allocation and clearance priorities to achieve customer service, quality and productivity targets
• Coordinate offshore processing activities, ensuring effective handovers, quality controls, turnaround times and operational performance
• Act as the senior escalation point for complex customs and customer issues, working closely with internal stakeholders and regulatory authorities
• Oversee the effective use of customs and freight management systems, maintaining data accuracy, workflow discipline and compliance records
• Manage departmental costs, productivity, billing accuracy and financial performance, identifying opportunities to improve efficiency and recover revenue
• Partner with Air & Ocean operations, customer service and commercial teams to support customer requirements, new business implementation and service improvement
• Drive continuous improvement, process standardisation and system enhancements across the customs function.

WHAT ARE WE LOOKING FOR?

You are an experienced customs brokerage professional with strong technical expertise, sound commercial judgement and a proven ability to lead teams and deliver compliant, efficient customs operations.

You will also have:

• A current Australian Customs Broker Licence and relevant customs brokerage qualifications
• Extensive customs brokerage experience, including proven leadership of customs teams within freight forwarding or logistics
• Strong knowledge of Australian customs and biosecurity regulations, tariff classification, valuation, origin and trade agreements
• Demonstrated capability in customs compliance, operational performance, cost control and complex issue resolution
• Proficiency with customs systems such as CargoWise or Expediant, supported by excellent communication and stakeholder management skills.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible and/or hybrid work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#RiseInMotion #CEVALogistics #LifeAtCEVA #CareersInMotion #PeopleBehindLogistics

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.

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