Director, Business Architecture & Transformation

Role Purpose

The Director, Business Architecture & Transformation will support the business architecture vision and transformation roadmap for Operations that underpins LSEG's long-term growth ambitions.

The vision is to create a safe, secure and automated data production and service environment that is driven by straight through processes. These high quality, scalable operating models will significantly improve efficiency, quality, resilience, scale and speed to market.

Working across Operations, Engineering and business teams, the role will help develop a multi-year modernisation programme, encompassing database infrastructure, operations tooling, process/workflows and quality management capabilities.

The role sits at the intersection of Operations, Engineering and the business and acts as the strategic bridge between business strategy and daily operational execution.

Key Responsibilities

Defining the Future Vision

• Help develop the business architecture blueprint that underpins operational transformation across all content domains.
• Translate strategic objectives into executable transformation roadmaps, investment priorities and measurable outcomes.

Deliver Straight Through Processing Transformation

• Define Straight Through Processing maturity targets and create a structured roadmap to achieve world-class operational performance
• Partner with technology leaders to ensure business architecture and technical architecture remain aligned
• Reduce infrastructure and tooling complexity through reusable self-service capabilities and platform standardisation across Content Operations
• Leverage AI, machine learning and advanced workflow technologies to increase automation and reduce manual intervention
• Incorporate a future-state quality framework focused on automated controls and intelligent exception management
• Reduce operational risk through proactive monitoring, predictive quality controls and workflow orchestration
• Collaborate with Product and Technology teams to accelerate innovation and delivery
• Help develop and present business cases, investment proposals and progress updates to executive governance forums
• Establish governance frameworks, KPIs and benefits tracking across transformation initiatives.

Key Success Measures

• Delivering a E2E future process architecture and roadmap for ~30 content sets
• Implementation Success measures include
  • Percentage increase in Straight Through Processing
  • Percentage increase in Productivity (data volumes/FTE) and throughput
  • Increased process volume insensitivity (no backlogs/timeliness issues through peaks, low marginal staff costs to data coverage increases)
  • Reduction in exception volumes and false positives
  • Improved service levels and customer outcomes (Data Corrected cases, Red, Days, Customer facing metrics and Customer Service Scores)
  • Capacity generated to support business growth

Experience

• Experience working in large-scale operations, data and technology functions ideally within financial markets or information services industries.
• Understanding of operational excellence, process engineering and automation methodologies (e.g. Lean Six Sigma, process mapping, analysis and measurement)
• Experience modernising large-scale data platforms and operational ecosystems
• Strong understanding of relevant technologies and how they can be brought together to deliver E2E process excellence. This would include databases, workflow tooling, quality tooling, automation and AI
• Background in enterprise architecture, business architecture or operating model design.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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