MastercardDirector, Product Management
Mastercard is hiring a Director, Product Management in Kuala Lumpur, Malaysia. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include product management, growth strategy and payment gateways.
- Level classifies it as a senior role.
- Level lists 967 other open roles at Mastercard.
AI in this role
Drive product growth, go-to-market strategy, and adoption of Value-Added Services across the APAC Merchant Cloud portfolio at Mastercard.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product ManagementOVERVIEWMastercard is seeking a product growth leader to accelerate adoption, usage, and market impact of Value-Added Services (VAS) across the APAC Merchant Cloud portfolio. The role is focused on taking existing and newly launched payment gateway and payment processing capabilities to market, translating them into clear customer use cases, repeatable growth motions, and measurable merchant and acquirer outcomes.
The Director will own the product growth agenda for VAS across APAC, working across Product, Sales, Account Management, Customer Success, Services, and market teams to convert product readiness into adoption at scale. The role requires someone who understands how payment gateways, PSPs, acquirers, and processing platforms operate, and who has hands-on experience driving go-to-market, enablement, usage growth, and customer adoption in complex payments environments.
The role aligns with Merchant Cloud’s shift from gateway processing to a broader growth and optimization platform, where value is created through services such as Tokenization, Authentication, recurring payment optimization, and other emerging merchant optimization capabilities. The focus is to build repeatable product growth motions that increase penetration, utilization, and revenue across existing and new customers.
ROLE
Own APAC Product Growth Strategy for VAS
• Define and execute the APAC product growth strategy for Merchant Cloud VAS capabilities.
• Translate existing and new products into market-ready use cases, customer narratives, sales plays, and adoption motions.
• Drive penetration and usage of Tokenization, Authentication, recurring payment optimization, and emerging VAS offerings.
• Develop annual product growth plans by market, customer segment, vertical, and product capability.
• Identify whitespace across existing gateway, PSP, acquirer, and merchant portfolios where VAS can improve performance or unlock new revenue.
Drive Product Go-to-Market, Adoption & Usage Growth
• Establish adoption targets, usage metrics, activation milestones, and revenue goals for each VAS capability.
• Build product-led GTM plans that define target customers, use cases, value propositions, qualification criteria, enablement needs, and launch sequencing.
• Create repeatable cross-sell, upsell, and expansion motions across existing Merchant Cloud customers.
• Partner with sales and account teams to improve product attach rates, but own the product narrative, adoption logic, and enablement required to scale.
• Track funnel health from market readiness to customer activation, integration, go-live, utilization, and expansion.
Merchant & Acquirer Optimization Programs
• Develop consultative programs focused on payment optimization
• Quantify business outcomes and ROI for strategic customers.
• Create value realization frameworks and executive reporting for key accounts.
Lead Strategic Product Growth Engagements
• Act as the product growth lead for priority VAS opportunities across strategic merchants, PSPs, gateways, and acquirers.
• Shape customer conversations around business outcomes, payment performance, and adoption pathways rather than product features alone.
• Work with major customers to map current payment flows, identify performance gaps, and define adoption roadmaps for relevant Merchant Cloud capabilities.
• Bring market and customer feedback back into global product teams to influence prioritization, roadmap clarity, and readiness for scale.
Build a Regional Product Growth Engine
• Create APAC-wide product playbooks, enablement assets, customer qualification guides, adoption trackers, and value realization frameworks.
• Develop vertical-specific growth motions for target verticals
• Enable market teams to independently position, qualify, launch, and scale VAS solutions.
• Create feedback loops from market execution to product roadmap, pricing, packaging, integration readiness, and customer success priorities.
Partner Across Mastercard
• Collaborate across Global Product, Digital, Services, Account Management, Business Development, Country Teams, Customer Success, and other relevant stakeholders to align product readiness, market execution, and customer adoption.
ALL ABOUT YOU
• 10+ years in payments, fintech, payment gateways, payment processing, acquiring, PSPs, orchestration.
• Strong experience in product growth, product go-to-market, customer adoption, solution scaling, or product commercialization within a gateway or payment processing business.
• Proven ability to take existing or newly launched products to market, build adoption plans, create customer narratives, and drive usage across complex B2B payments ecosystems.
• Deep understanding of:
o Payment gateway and processing models
o Merchant Acquiring
o PSP / Gateway ecosystems
• Demonstrated success driving adoption, utilization, and revenue growth at scale.
• Experience working across multiple APAC markets and navigating local market, regulatory, technical, and customer readiness differences.
• Ability to influence senior stakeholders across Product, Sales, Customer Success, Services, market teams, and global product organizations.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Director, Product Management at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where growth strategy was part of your work. What did you do?
- Tell me about a project where payment gateways was part of your work. What did you do?
- Tell me about a project where go to market was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
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- List these exact terms on your resume: Product Management, Growth Strategy, Payment Gateways, Go To Market, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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