Director, Product Management, Customer Acquisition and Engagement

Mastercard is hiring a Director, Product Management, Customer Acquisition and Engagement in Shanghai, China. Level rates it ; you can apply on Mastercard.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions product management, rewards programs and payment industry among its tools and skills.
Level classes it as a lead role.
Mastercard has 967 other open roles on Level.

AI in this role

Manage and develop the loyalty and rewards platform product for issuers across the Asia Pacific region.

product-managementrewards-programspayment-industryproject-management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management, Customer Acquisition and Engagement

Overview

• Mastercard Loyalty Solution is a leading provider of loyalty and rewards services to financial institutions across the Asia Pacific region. Previously known as Pinpoint, with the Headquarters in Sydney, is Australia’s leading rewards program manager, and as officially acquired by Mastercard Group and rebranded to Mastercard Loyalty Solutions, we are equipped with stronger penetration into the industry of financial institutions and a growing footprint across the region into key markets such as China, Hong Kong, India, Taiwan and Japan.

Role
• Develop and manage the rewards platform product for local issuers
• Work with global rewards product team on product design, development and implementation through global rewards platform
• Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.
• Make continual recommendations to the business model, ensuring it is relevant and responsive to the Greater China marketplace.
• Achievement of budget & program KPI’s/ goals including driving sales and managing margins.

All About You

• Bachelor’s degree or above
• Extensive experience in rewards/payment industry
• Good communication skills
• High energy level and goal oriented
• Proven project management skills and attention to detail

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

How we rate this

Director, Product Management, Customer Acquisition and Engagement at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Director, Product Management, Customer Acquisition and Engagement is an open job at Mastercard.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Shanghai, China.
The job was posted on September 18, 2026.
Seniority: lead.
Applications are handled by Mastercard. Apply on Mastercard

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementRewards ProgramsPayment IndustryProject Management

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where rewards programs was part of your work. What did you do?
Tell me about a project where payment industry was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Rewards Programs, Payment Industry, and Project Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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