Executive - Customer Management

Capita is hiring an Executive - Customer Management in Pune, India. Level rates it ; you can apply on Capita.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions customer support, issue resolution and data entry among its tools and skills.
Level classes it as a mid-level role.
Capita has 118 other open roles on Level.

AI in this role

Handle customer inquiries and complaints efficiently across multiple channels while meeting KPI targets.

customer-supportissue-resolutiondata-entrycommunication

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Executive - Customer Management

Job Description:

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Pune

India

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

How we rate this

Executive - Customer Management at Capita rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Executive - Customer Management is an open job at Capita.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Pune.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Capita. Apply on Capita

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportIssue ResolutionData EntryCommunication

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where issue resolution was part of your work. What did you do?
Tell me about a project where data entry was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Issue Resolution, Data Entry, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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