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Capita

Executive - Customer Services

Capita is hiring an Executive - Customer Services in Pune, India. Level rates it ; you can apply on Capita.

Level's read on this job

  • On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
  • The posting mentions customer service, data entry and administration among its tools and skills.
  • Level classes it as a junior role.
  • Capita has 121 other open roles on Level.
  • Posted in the last few days.

AI in this role

Provide administrative support and data entry for customer service processes.

customer-servicedata-entryadministration
Provides administrative support to customer service processes.

Job title:

Executive - Customer Services

Job Description:

Undertakes basic administrative tasks Ensures that complete documentation is maintained either in electronic or hard copy form. Transmits information or documents to customers, using computer, or mail Accurately captures data and enters it on to the relevant systems Works within the requirements of data privacy legislation.

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Permanent

How we rate this

Executive - Customer Services at Capita rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceData EntryAdministration

Also common in customer service jobs at this level

Pay

Typical customer service job
$102k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

  1. Tell me about a project where customer service was part of your work. What did you do?
  2. Tell me about a project where data entry was part of your work. What did you do?
  3. Tell me about a project where administration was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Customer Service, Data Entry, and Administration. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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