Expert Lead - NFR Business Team

About the position

Within our Super Circle Operational Controls, teams of experts help ING remain in control of its products, services and day-to-day operations. ING Hubs Slovakia is strengthening its position as an expertise centre for the First Line of Defence in Non-Financial Risk (NFR).

We are looking for an Expert Lead to lead the NFR Business Team. The team supports Wholesale Banking domains, including Transaction Services, Financial Markets and Lending, as well as Business Support Functions in the Netherlands across the CEO, COO, CFO and CRO domains. Its objective is to help these areas maintain control over their operations and compliance responsibilities and operate within the defined risk appetite.

In this role, you will lead the team, safeguard its expertise and delivery standards, and act as an authority in business risk and control. You will help ensure that ING's activities and the integrity of its products, services and employees remain aligned with regulatory requirements and operate in a demonstrably controlled manner.

If you answer "yes" to these questions, you may be the candidate we are looking for

· Are you able to lead an expert team in a complex international and matrix environment?

· Can you combine people leadership with recognised expertise in business risk and control?

· Can you translate strategy, policy and regulatory expectations into clear priorities and practical execution?

· Do you enjoy building strong partnerships while safeguarding delivery quality and accountability?

Your future responsibilities will primarily include

Team-specific mandate

· Lead a team of framework experts supporting selected Control Standard Owners across the team's Wholesale Banking and Business Support Function scope.

· Ensure effective support for the development, implementation, control monitoring, timely review and continuous improvement of Control Standard Documents.

· Combine strategic oversight with hands-on execution to strengthen global consistency, regulatory compliance and operational excellence across ING locations.

· Provide senior guidance across the supported PAY, FM, LEN, ACC, ABS, MA, PRX, CoI and WBR frameworks.

· Build strong partnerships across 1LoD and 2LoD and resolve complex questions relating to policy, control standards and implementation.

· Manage delivery quality, priorities, capability development, reporting and continuous improvement across the team's portfolio.

Leadership and direction

· Lead a team of experts and translate the function's strategy and business plan into clear team priorities and actions.

· Set clear roles, ownership, performance objectives and accountability, and take corrective action where needed.

· Build an engaged, diverse and effective team, ensuring the right mix of skills and developing individual strengths.

· Act as a role model for ING values and leadership principles and create an environment of trust, collaboration and continuous learning.

Building capability and safeguarding expertise

· Set standards for the expertise area and take responsibility for developing, innovating and safeguarding knowledge.

· Implement the formal development framework for the team and provide coaching and expert guidance across the organisation.

· Strengthen consistent ways of working, knowledge sharing and professional quality across the team's scope.

Stakeholder and business-partner management

· Act as a business partner to important internal customers and build effective relationships across the business, 2LoD, 3LoD and relevant global communities.

· Provide specialist advice on the interpretation and application of policies and procedures, including complex or contentious matters.

· Communicate clearly with different audiences and align stakeholders across multiple teams, locations and priorities.

Performance, planning and continuous improvement

· Manage and report on performance within the area of responsibility and ensure high-quality, timely and consistent delivery.

· Develop medium- and long-term work schedules and coordinate delivery across multiple teams where required.

· Identify emerging needs and complex problems, evaluate solutions and recommend improvements to policies, processes, standards and practices.

· Develop or improve methods, tools and quality-assurance approaches and lead relevant improvement initiatives.

Key competencies

· Builds effective teams and drives engagement

· Business insight and customer focus

· Collaboration, trust and effective communication

· Drives results and ensures accountability

· Manages complexity and optimises work processes

· Strategic mindset, nimble learning and change leadership

· Strong risk-management, policy interpretation, analysis, reporting and data-communication capability

Expectations for your background

· Master's degree or equivalent level.

· Wide and deep experience providing expert competence, typically over 10 to 15 years. Years of experience are a guide and do not preclude candidates with more or less experience.

· Managerial experience planning, managing and organising resources within short- and medium-term timescales, typically over 6 to 10 years.

· Recognised expertise in business risk and control, including financial and non-financial risk management, policies, procedures and regulatory requirements.

· Advanced experience in data collection and analysis, review and reporting, quality assurance, process improvement and project risk and issue management.

· Experience working independently and providing guidance in a complex international or matrix organisation.

· English at advanced level (C1).

Wage (gross)

4,293 EUR/month*

*By legal requirement we are providing information about the basic wage component (minimum salary) for the advertised position. Based on your experience and profile, the final financial conditions will be discussed and negotiated during the personal interview, however not less than the above-mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

• You build your own working day - flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot

WellbeING

• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular team buildings, social events and communities

YOU/family/friends time

• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• We welcome your ING-positive friends: referrals starting from 1000 EUR
• 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
• Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favourite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office