JumiaFraud Analyst - Jumia (Full Time)
Jumia is hiring a Fraud Analyst - Jumia (Full Time). Level rates it ; you can apply on Jumia.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions MS Office, Excel and fraud analysis among its tools and skills.
- Level classes it as a mid-level role.
- Jumia has 24 other open roles on Level.
- Posted in the last few days.
AI in this role
Fraud Analyst to protect e-commerce and fintech platforms from fraud losses and manage payment disputes.
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
The Fraud Analyst will protect Jumia from fraud loss and chargebacks by identifying and analyzing potentially fraudulent transactions, tracking fraud and chargeback trends, and enforcing risk processes such as KYC, ATO, chargeback and dispute management. The role works closely with Customer Service and Finance teams on risk-related topics.
What You Will Be Doing
- Identify and analyze potentially fraudulent transactions to avoid fraud loss and chargebacks
- Track and report fraud and chargeback trends in the market, and propose solutions to address them
- Manage the credit card chargeback process for Visa and Mastercard transactions
- Carry out KYC document verification for Jumia Pay customers
- Work closely with the Customer Service team on risk-related topics such as blocked transactions or accounts and KYC
- Work closely with the Finance team on fraud refunds, chargebacks and related matters
- Follow and enforce all operational processes, including KYC, ATO, chargeback and dispute management
- Update necessary schedules for the Risk team
What We Are Looking For
- Bachelor’s degree in Economics, Finance, Mathematics or a related field
- Good understanding of payment systems
- Proficiency in Microsoft Office (Word, Excel and PowerPoint)
- Analytical mind with strong problem-solving skills
- Ability to analyze data and identify trends and patterns
- Proven ability to manage multiple tasks simultaneously
- Ability to work to deadlines and targets, and to prioritize tasks under pressure
- Strong attention to detail
- Autonomous and comfortable interacting with other departments
- Good written and verbal communication skills
- Ownership mentality and personal growth drive
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
How we rate this
Fraud Analyst - Jumia (Full Time) at Jumia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where fraud analysis was part of your work. What did you do?
- Tell me about a project where kyc was part of your work. What did you do?
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where chargeback management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Fraud Analysis, Kyc, Risk Management, Chargeback Management, and Data Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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