Front Office Intern

Front Office Intern
(21694)

Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.

Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.

About The Role

The Front Office Intern will support the Front Office team in delivering outstanding guest service by learning and assisting with reception, check-in/check-out processes, and guest inquiries. This internship provides valuable exposure to hotel operations, customer service, and administrative tasks in a dynamic hospitality environment.

Key Duties and Responsibilities

• Greet guests upon arrival and assist with check-in/check-out procedures under supervision.
• Provide general information about the hotel’s services, amenities, and local attractions.
• Assist with handling guest inquiries, special requests, and concerns in a courteous and professional manner.
• Support the Front Office team in coordinating with other departments (housekeeping, concierge, F&B).
• Help prepare welcome amenities and manage VIP guest experiences.
• Maintain the front desk area to ensure a professional and welcoming environment.
• Observe and assist in resolving guest issues or complaints to ensure satisfaction.
• Learn and use hotel property management systems (PMS) for basic tasks and data entry.
• Assist in gathering guest feedback and identifying opportunities for service improvement.
• Shadow team members to understand key roles within the front office and guest relations.

Experience & Educational Requirements

• Currently enrolled in a Hospitality, Hotel Management, or Tourism program.
• Basic computer knowledge.
• Strong orientation towards customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Customer-focused
• Teamwork
• Interpersonal skills
• Hands-on experience with guest service and hospitality systems
• Opportunity to work in a team-oriented, multicultural environment
• Internship certificate and letter of recommendation upon successful completion
• Potential pathway to full-time employment within the hotel or hospitality industry

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.