GC&C Digital Customer Experience, Communications & Marketing Industrial Placement

Good things this way

As an industrial placement student in Digital Customer Experience, Communications and Marketing, you’ll gain hands on experience across two six-month rotations in our Brands & Marketing Website team and Customer Marketing team. You’ll help shape how customers experience and engage with Nationwide across our digital and communications channels, contributing to work that supports banking that’s fairer, more rewarding and for the good of society.

Whether you’re interested in digital customer experiences, customer marketing or customer value management, this placement offers the chance to build practical, future-ready skills and contribute to website journeys, content and communications seen by millions of customers each year.

You’ll follow a tailored learning pathway, combining digital learning, interactive workshops and insights from leaders and industry experts with hands-on experience in your role. You’ll learn alongside colleagues from across Nationwide, helping you put new skills into practice, build your network and understand more about how our business works.

Where you’ll be working

You’ll be part of our Group Customer & Communications function, working across our Brands & Marketing Website team and Customer Marketing team. Together, these teams shape how customers experience and engage with Nationwide across our digital and communications channels. You’ll work with colleagues across Marketing, Digital, Insight and the wider Society, gaining experience of how different teams come together to create clear, relevant and accessible customer experiences.

Location

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, based at our Swindon Head Office.

What you'll be doing on the Digital Customer Experience, Communications and Marketing Industrial Placement

Across two six-month rotations, you’ll gain hands-on experience of how our Website and Customer Marketing teams create clear, relevant and accessible customer experiences. Their work reaches millions of customers each year, giving you the opportunity to contribute to meaningful projects at real scale.

In the Website team, you’ll support improvements to content and digital journeys. You’ll use customer and performance insight to identify opportunities, improve accessibility and understanding, and help create better online experiences.

In Customer Marketing, you’ll contribute to campaigns, communications and customer-focused messaging across different channels. You’ll use insight to shape activity, understand its impact and support more relevant customer engagement.

Throughout both rotations, you’ll explore how personalisation, data, technology and AI can support more relevant customer engagement. Working alongside experienced colleagues across Group Customer & Communications and the wider Society, you’ll build transferable skills for a future career in marketing, digital or customer experience.

Your placement will begin with an induction, structured learning and development support to help you settle in, build confidence and understand your role. You’ll follow a learning pathway and take part in a 12-month project aligned to our Social Impact strategy, giving you the opportunity to apply your skills in a different context.

This isn’t a placement spent watching from the sidelines. From day one, you’ll contribute to meaningful work with mentoring, development sessions and support from experienced colleagues. You’ll also build a community with other industrial placement students from across Nationwide, learning from one another and growing your network.

Who we're looking for on the Digital Customer Experience, Communications & Marketing Industrial Placement

Please note, you must be currently in your second year of a university degree to be able to apply for this vacancy.

We’re looking for curious, motivated people with an interest in digital customer experiences, customer marketing or customer value management. You’ll enjoy understanding what customers need and working with others to turn insight into action.

You don’t need specialist marketing, digital or technical expertise. What matters is that you’re ready to learn, contribute and consider the customer in the decisions you make.

You’ll also need to show:

• Critical thinking and a practical approach to solving problems.

• The confidence to use information and evidence to form a view.

• Clear communication and the ability to build positive working relationships.

• Adaptability and openness to new technology and ways of working.

• Good organisation and attention to detail.

Eligibility: You must be studying towards an undergraduate degree.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

The extras you’ll get

High performing and purpose-driven colleagues deserve a rewarding career and competitive benefits to match. We offer you:

• Structured learning, personalised development and hands-on experience to help you build future-ready skills and progress your career in banking 

• 25 days holiday each year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days 

• The opportunity to earn an annual bonus based on your performance 

• Private medical insurance to help you access additional healthcare when you need it 

• Wellhub access to a range of free and paid fitness and wellbeing options, plus free on-site gyms at selected locations 

• A highly competitive pension to help you start building your financial future  

• A great selection of additional benefits through our salary sacrifice scheme 

• Up to 14 paid hours each year to volunteer for a cause that matters to you 

• Life assurance to provide additional peace of mind for you and the people who matter to you 

Banking – but fairer, more rewarding, and for the good of society 

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next 

If this role is for you, please click the ‘Apply Now’ button, where you’ll be asked to answer a few quick questions for us. 

We’ll send you our online assessments to complete and there will also be a short video interview to find out more about you. If you are successful, you could be selected to attend one of our assessment centres which run from January 2027.

If you have any further questions, please contact us at Early.Careers@nationwide.co.uk