State StreetGlobal Head of Client Solutions, Client Reporting Services, VP II - State Street Investment Management
State Street is hiring a Global Head of Client Solutions, Client Reporting Services, VP II - State Street Investment Management in London, United Kingdom. Level rates it ; you can apply on State Street.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions Automation Tools, client relations and operations management among its tools and skills.
- Level classes it as an executive role.
- State Street has 1,100+ other open roles on Level.
- Posted within the past two weeks.
AI in this role
Global Head of Client Solutions leading client reporting operations across NA and EMEA with occasional focus on automation and workflow optimization.
State Street Investment Management is seeking a Vice President to serve as Global Head of Client Solutions, Client Reporting Services within the COO Client Experience (CX) Technology and Business Services organization. Reporting to the Managing Director, Global Head of Client Reporting Services, this role will lead the Client Solutions team across North America and EMEA, ensuring effective resolution of client reporting inquiries and strong coordination between client-facing and reporting production teams.
What You Will Be Responsible For
- Lead the day-to-day operations of the Client Solutions team across North America and EMEA, managing a team of 10+ professionals.
- Oversee client reporting inquiries by understanding client requirements, resolving questions related to reporting templates and content, and translating client needs into clear requirements for reporting production teams.
- Ensure strong service quality, responsiveness, risk management, and operational controls across the Client Solutions function.
- Participate in the design and execution of the global Client Reporting operating model, driving consistency, scalability, efficiency, and continuous improvement.
- Proactively identify opportunities to improve efficiency and service quality through automation, AI, and workflow optimization.
- Partner closely with CCG (Client Coverage Group), reporting production, technology, and other CX teams to improve the end-to-end client reporting experience.
- Build and develop a high-performing, client-centric team with clear accountability and a strong culture of continuous improvement.
What We Value
- Strong operational management skills with experience leading client service or operational teams.
- Strong client-centric mindset, with the ability to understand client needs and drive effective resolution.
- Strong understanding of risk, controls, and operational discipline.
- A transformative mindset, with the ability to contribute to global operating-model design and execution.
- A proactive approach to driving efficiency through automation and AI.
- Strong communication and stakeholder management skills across business, operations, and technology.
- Demonstrated ability to build, develop, and lead high-performing teams.
Qualifications & Experience
- Significant experience in asset management, client reporting, client servicing, or related financial services operations.
- Experience leading teams and managing complex day-to-day operations.
- Experience managing client reporting requirements and coordinating across client-facing and production teams.
- Demonstrated experience improving operational processes, controls, and service delivery.
- Experience supporting operating-model transformation, automation, or technology-enabled process improvement.
- Undergraduate degree required.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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How we rate this
Global Head of Client Solutions, Client Reporting Services, VP II - State Street Investment Management at State Street rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where client relations was part of your work. What did you do?
- Tell me about a project where operations management was part of your work. What did you do?
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where financial services was part of your work. What did you do?
- Walk me through how you've used Automation Tools in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Client Relations, Operations Management, Team Leadership, Financial Services, and Automation Tools. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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