Guest Relations Executive - Amara Lounge - Service - Jumeirah Living Marina Gate

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Living Marina Gate

Jumeirah Living Marina Gate is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travellers, the property includes a range of dining and lifestyle facilities suited to short and extended stays.

About the Job 

An exciting opportunity has arisen for a Guest Relations Executive – Food & Beverage to join Amara Lounge -Service in Jumeirah Living Marina Gate.

The main duties and responsibilities of this role include: 

• Welcome and engage guests professionally, ensuring a warm and personalized dining experience throughout their visit. 
• Build and maintain strong relationships with guests, recognizing preferences and anticipating their needs to enhance satisfaction and loyalty. 
• Manage reservations, seating arrangements, and guest flow to maximize operational efficiency and guest comfort. 
• Handle guest feedback, concerns, and service recovery situations promptly and professionally, ensuring effective resolution and follow-up. 
• Coordinate with service and kitchen teams to ensure seamless communication and exceptional service delivery. 
• Promote outlet offerings, special events, and seasonal promotions to enhance guest engagement and drive revenue opportunities.

About You

The ideal candidate for this position will have the following experience and qualifications: 

• Previous experience as a Guest Relations Executive, Host/Hostess, Guest Service Agent, or in a customer-facing Food & Beverage role within a luxury hospitality environment. 
• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. 
• Excellent knowledge of luxury guest service standards and a passion for delivering memorable guest experiences. 
• Strong interpersonal and communication skills with the ability to engage confidently with guests from diverse cultural backgrounds. 
• Proven ability to handle guest concerns professionally and resolve issues effectively.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)