IN_Specialist 2_ServiceNow_Customer Service and Experience Team_IFS_Gurgaon

PwC is hiring an IN_Specialist 2_ServiceNow_Customer Service and Experience Team_IFS_Gurgaon. Level rates it ; you can apply on PwC.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
PwC mentions visa sponsorship in this posting.
Tools and skills the posting cites include ServiceNow, customer support and service desk.
Level classifies it as a mid-level role.
Level lists 3,800+ other open roles at PwC.

AI in this role

Provide customer support and service desk operations as part of the internal firm services team at PwC.

servicenow

customer-supportservice-deskfinance-supportoperations-management

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Specialist

Job Description & Summary

At PwC, our people in finance focus on providing financial advice and strategic guidance to clients, helping them optimise their financial performance and make informed business decisions. These individuals handle financial analysis, budgeting, forecasting, and risk management.

In financial operations at PwC, you will focus on managing financial processes and confirming compliance with regulations. You will handle tasks such as financial reporting, budgeting, and risk management.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. 

Job Description & Summary:

A career in Finance, within Internal Firm Services, will provide you with the opportunity to help PwC in all aspects of our Finance internal function including financial planning and reporting, data analysis, and assisting leadership with overall strategy. You’ll focus on recording and analysing financial transactions, paying and receiving invoices, maintaining financial statement ledger accounts, and preparing analysis and reconciliations of bills to detect fraud.

Responsibilities:

As a ServiceNow Central Service Desk Agent, you will be an integral part of our finance support team, responsible for providing exceptional service to end-users through the ServiceNow platform. You will handle incoming service requests, incidents, and inquiries for finance, utilizing your expertise and customer service skills to resolve issues efficiently. This role requires strong communication abilities, technical proficiency, and a commitment to delivering high-quality support services to our PwC employees.

1.       Service Request Fulfillment

·       Process service requests submitted by end-users for the finance domain.

·       Follow predefined workflows and procedures to fulfill service requests accurately and efficiently within established SLAs.

·       Provide guidance and assistance to end-users on how to submit service requests and utilize self-service features available through the ServiceNow portal.

2.       Customer Service

·       Deliver exceptional customer service by actively listening to end-users, empathizing with their concerns, and providing clear and courteous communication throughout the support process.

·       Manage end-user expectations regarding issue resolution timeframes, service availability, and potential workarounds or temporary solutions.

·       Strive to achieve high levels of customer satisfaction through prompt resolution of issues and proactive communication to prevent recurrence.

3.       Documentation and Knowledge management

·       Follow the SOP to resolve the queries.

·       Document all interactions, troubleshooting steps, and resolutions accurately and comprehensively within the ServiceNow knowledge base.

·       Contribute to the continuous improvement of knowledge banks, learning logs, and self-help resources to empower end-users to resolve common issues independently.

·       Share insights and lessons learned with team members to enhance collective knowledge and improve service delivery efficiency.                                                                     

Mandatory Skillsets

·       Proficiency in using the ServiceNow platform for incident, problem, and change management.

·       Strong troubleshooting skills across various finance domains.

·       Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly and concisely.                                                               

Preferred Skillsets

·       Customer-focused attitude with a dedication to providing exceptional service and support to end-users

 Education Qualification-Bcom/BBA

Years of experience-0-1 years

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting Policies, Accounting Practices, Active Listening, AI Fluency, AI-Human Collaboration, Balance Sheet Analysis, Budgetary Management, Cash Flow Analysis, Communication, Digital Tooling, Emotional Regulation, Empathy, Escalation Management, Financial Budgeting, Financial Close Process, Financial Data Mining, Financial Forecasting, Financial Management, Financial Policy, Financial Reporting, Financial Statement Analysis, Generating Financial Reports, Inclusion {+ 7 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

October 29, 2026

How we rate this

IN_Specialist 2_ServiceNow_Customer Service and Experience Team_IFS_Gurgaon at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IN_Specialist 2_ServiceNow_Customer Service and Experience Team_IFS_Gurgaon is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Gurugram Novus Tower.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportService DeskFinance SupportOperations ManagementServiceNow

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where service desk was part of your work. What did you do?
Tell me about a project where finance support was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Walk me through how you've used ServiceNow in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Service Desk, Finance Support, Operations Management, and ServiceNow. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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