Investigation Specialist II , Global Product Verification (GPV), Perfect Order Experience

Amazon is hiring an Investigation Specialist II , Global Product Verification (GPV), Perfect Order Experience. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Microsoft Excel, Microsoft Word and Microsoft Outlook.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Conduct product investigations and verify marketplace integrity to prevent counterfeits and ensure quality standards.

Microsoft ExcelMicrosoft WordMicrosoft Outlook

data-analysisproduct-verificationinvestigationquality-assurance

The Global Product Verification (GPV) team is Amazon's premier product authentication and verification team, protecting marketplace integrity through comprehensive product verification systems. We specialize in seller verification, strategic product procurement, and implementing comprehensive authentication standards. By focusing on PQ metrics, we tackle critical challenges including counterfeit prevention, expiration compliance, and product condition accuracy. Through collaborative partnerships with internal and external stakeholders, we ensure Amazon remains the most trusted destination for authentic products worldwide.

Key job responsibilities
As a GPV Investigator, you will be part of a team responsible for inspecting and auditing products sold by third-party sellers on Amazon.com store for various defects impacting Amazon’s customers. You will leverage various tools, systems, standard operating procedures and job aids to assist in identifying product quality defects across a range of programs.The below are key areas of responsibility of this role:
* You will be expected to meet weekly investigative targets established by leadership.
* You be expected to meet weekly quality assurance goals as defined by leadership.
* You will also identify opportunities to improve our internal processes and procedures to help streamline our day-to-day operations.
* You will work closely with leadership and Sr. Investigators in identifying tends and themes to assist our internal customers, Product Quality stakeholders, in driving upstream improvements in Seller quality metrics, and overall cx.

A day in the life
As a GPV Investigator 2, here's what your typical day-to-day activities look like:
* Conduct product investigations
* Follow established investigation procedures
* Focus on low to medium complexity issues
* Update investigation tracking systems
* Attend team meetings
The role focuses on building expertise in Global Product Verification (GPV) investigation techniques, which involves verifying that products meet global quality standards, analyzing product deviations, conducting product investigations across international markets, and contributing to compliance and the overall quality system.

Basic qualifications

- Experience working with computer and web based tools
- Experience with the Microsoft Office Suite including Word, Outlook, and Excel
- Experience in data analysis and extracting insights to make data-backed business decisions
- Bachelor's degree in business economics, engineering, analytics, mathematics, statistics, information technology or equivalent, or experience working as a Quality Assurance Engineer

Preferred qualifications

- Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or Associate's degree
- Experience working in risk/fraud analysis or in compliance organizations
- 3+ years of implementing metric-based strategies utilizing continuous improvement concepts, or 2+ years of fraud identification and detection, investigation and analysis for root causing and providing suitable preventive mechanisms experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Investigation Specialist II , Global Product Verification (GPV), Perfect Order Experience at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Investigation Specialist II , Global Product Verification (GPV), Perfect Order Experience is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in LU, Luxembourg.
The job was posted on November 3, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisProduct VerificationInvestigationQuality AssuranceMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where product verification was part of your work. What did you do?
Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Walk me through how you've used Microsoft Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Analysis, Product Verification, Investigation, Quality Assurance, and Microsoft Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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