Investor Services – Associate 2

Job Summary

To support the end-to-end delivery of Investor Services by processing investor onboarding and lifecycle activities accurately, in accordance with fund governing documents and internal controls requirements. The role provides timely and responsive service to clients and investors while maintaining complete records and escalating exceptions appropriately.

Job Duties and Responsibilities

· Process investor activities accurately and within agreed deadlines, including subscriptions or commitments, capital calls, distributions, redemptions where applicable, transfers and investor detail changes.

· Review investor instructions and supporting documentation for completeness, authorised signatures, fund eligibility, notice requirements and compliance with fund governing documents and procedures.

· Set up and maintain investor, commitment and transaction data in the relevant investor servicing systems, ensuring records are complete and accurate.

· Prepare and issue investor communications and transaction documents, including acknowledgements, capital call notices, distribution notices, contract notes, statements and other periodic reports.

· Support fund closings and subsequent closings, including the processing of new or increased commitments and coordination of related investor documentation.

· Maintain investor capital activity records and support the reconciliation of commitments, contributions, distributions and outstanding balances with Fund Accounting and other internal teams.

· Coordinate investor payment activities in line with established payment controls, authorised bank instructions and internal approval requirements.

· Respond promptly and professionally to investor and client enquiries, escalating exceptions, missing information and time-sensitive matters to the supervisor or manager.

· Work closely with Fund Accounting, AML/KYC, Tax, Client Service, Cash and other operational teams to meet client deliverables and resolve breaks or exceptions.

· Perform self-review and quality checks to ensure transactions, correspondence, reports and attachments are accurate before submission for review or release.

· Maintain complete records and audit trails in accordance with internal policies, procedures, information classification requirements and applicable regulations.

· Assist with new fund launches, client onboarding, system setup, procedure documentation, testing and change initiatives.

· Identify recurring issues and contribute to process improvements, standardisation and risk reduction within the Investor Services team.

· Support team knowledge sharing, cross-training and operational coverage as required.

Knowledge, Skills & Experience Required

· Degree in Accounting, Finance, Business or a related discipline, or equivalent relevant experience.

· Relevant fund administration or transfer agency experience, preferably supporting hedge, private equity, private credit, real assets or other closed-ended alternative funds.

· Working knowledge of hedge/private equity fund structures and investor lifecycle events, including commitments, capital calls, distributions, transfers and closings.

· Understanding of investor eligibility, authorised-signatory and payment-control requirements.

· Strong administrative, organisational and business support skills, with the ability to manage multiple deadlines and work calmly under pressure.

· Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint; experience with investor servicing or transfer agency systems is an advantage.

· Strong written and verbal communication skills, with the ability to communicate clearly with clients, investors and internal teams.

· High level of accuracy, ownership and attention to detail, including the ability to self-review work before submission for approval.

· Proactive and able to work independently while contributing effectively as part of a team.

Core Competencies

• Accurate and precise
• Control and risk focused
• Client and investor focused
• Team oriented · Organised and able to prioritise
• Flexible and adaptable
• Proactive and self-reliant
• Strong communication skills

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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