Marsh McLennanIPMI Client Coordinator
Marsh McLennan is hiring an IPMI Client Coordinator in Hong Kong, Hong Kong SAR China. Level rates it ; you can apply on Marsh McLennan.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include Excel, data analysis and data cleaning.
- Level classifies it as a mid-level role.
- Level lists 634 other open roles at Marsh McLennan.
AI in this role
Provide operational, analytical, and client-servicing support for employee benefits and insurance within a hybrid role based in Hong Kong.
Company:
MarshDescription:
We are seeking a talented individual to join our Health & Benefits team, part of our people and investments business at Marsh. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.
The incumbent will provide operational and analytical support to the employee benefits consulting/broking team and Account Managers. He/she will also ensure client needs are met in line with agreed service standards and timelines.
We will count on you to:
(1) Client Servicing & Coordination:
- Support day-to-day service delivery for assigned clients (requests, follow-ups, documentation).
- Coordinate with internal stakeholders to meet client requirements within agreed timelines.
- Build collaborative working relationships across internal teams through clear and timely communication.
(2) Renewals / Placement / Billing Support:
- Support annual renewal activities and mid-term changes.
- Prepare renewal reports/materials and track required inputs.
- Follow up with clients for missing information and confirmations.
- Coordinate with internal teams for quotation, placing and billing activities (as applicable).
(3) Data Preparation & Benefits Analytics:
- Develop a working understanding of major employee benefits/insurance classes offered by the Company
- Collect, clean, and “massage” data (e.g., claims, benefit utilization, member census) for analysis
- Produce clear summaries/insights and highlight key observations for team management
(4) Accuracy, Governance & Filing:
- Validate that information received is accurate and aligned with engagement scope, policy terms and coverage
- Ensure proper filing, version control, and completeness of records in shared folders
(5) Claims Support:
- Maintain awareness of moderately complex claim-related matters
- Support claims personnel by coordinating information and assisting with progressing equitable claim outcomes on behalf of clients (within role scope)
What you need to have:
- Bachelor Degree in Management, Finance, Accounting, Behavioral, or in another related discipline
- 2+ years of experience in the insurance industry preferred
- Strong attention to detail and accuracy
- Strong analytical skills (ability to interpret claims/utilization/census data, identify trends/cost drivers, and translate findings into clear insights and client-ready summaries)
- Solid Excel/reporting skills (e.g., pivot tables, data cleaning, reconciliation, basic charting)
- Good communication and stakeholder management
- Able to manage multiple deadlines and priorities effectively
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
How we rate this
IPMI Client Coordinator at Marsh McLennan rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where data cleaning was part of your work. What did you do?
- Tell me about a project where insurance was part of your work. What did you do?
- Tell me about a project where client servicing was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Data Analysis, Data Cleaning, Insurance, Client Servicing, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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