IS Technology Specialist

ABB is hiring an IS Technology Specialist in Krakow, Poland. Level rates it ; you can apply on ABB.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting allows some remote work.
Tools and skills the posting cites include Qualys Patch Management, patch management and cybersecurity.
Level lists 2,000+ other open roles at ABB.
The role was posted within the past two weeks.

AI in this role

Serve as the Qualys Patch Management subject matter expert to ensure stable operations and drive platform adoption across ABB.

qualys-patch-management

patch-managementcybersecurityitilvulnerability-management

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

IS Technical Service Mgr Technical Plt.

Your role and responsibilities

The Qualys Patch Management SME serves as the technical and operational expert for the Qualys Patch Management platform across ABB. This role ensures stable platform operations, drives adoption across Business Units and Divisions, enables our global teams, and provides expert guidance aligned with ABB's commitment to operational excellence and cybersecurity governance.

The SME acts as the primary point of contact for onboarding activities, access management, technical troubleshooting, and end-user support, collaborating closely with business stakeholders, ABB InfoSec, infrastructure teams, and the Qualys vendor organization to support ABB's digital transformation initiatives.

The work model for the role is: #Li-hybrid

You will be mainly accountable for:

Acting as the subject matter expert for Patch Management service and related services across ABB
Supporting onboarding of Business Units, Divisions, applications, and infrastructure teams to the platform
Managing user access requests, role assignments, and platform entitlements in alignment with ABB's governance requirements
Conducting platform introduction sessions, demonstrations, training workshops for ABB teams globally
Providing technical guidance on Qualys capabilities, prerequisites, limitations, and align with ABB's patch management standards
Investigating and troubleshoot platform issues, collaborating with ABB support teams and Qualys
Managing vendor support cases through resolution
Liaising with Qualys on defects, feature requests, and service improvements relevant to ABB's needs
Maintaining operational procedures, knowledge articles, and documentation accessible to ABB teams
Supporting platform governance, reporting, KPI tracking, and continuous improvement aligned with ABB standards
Collaborating across Vulnerability Management, InfoSec, and Infrastructure teams to ensure consistent processes
Participating in testing and validation of platform releases and enhancements
Inventing, proposing and driving automation/improvement opportunities

Qualifications for the role

Minimum 3 years of experience in enterprise IT environments (IT service management framework – ITIL)
English proficiency at C1 level or above

Strong understanding Patch/Vulnerability Management process in regulated environments, experience in Qualys PM is a plus
Good knowledge of Windows and Linux server environments across enterprise scale
Experience supporting enterprise SaaS platforms and technical services in global organizations
Familiarity with ServiceNow and ITIL-based service management practices as used at ABB
Experience working with external vendors and managing support escalations in multinational settings
Strong troubleshooting and analytical skills, excellent attention to details

Strong communication skills ensure the maintenance and improvement of information and knowledge effectively and efficiently for the convenient usage of the information and knowledge throughout the organization

Ability to communicate effectively with diverse technical and non-technical stakeholders across ABB

Experience delivering training sessions, demos, and customer onboarding activities globally
Profound understanding of presentation techniques and effective presentation skills

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

IS Technology Specialist at ABB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

IS Technology Specialist is an open job at ABB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Krakow, Malopolskie, Poland and is marked remote.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by ABB. Apply on ABB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Patch ManagementCybersecurityItilVulnerability ManagementQualys Patch Management

Questions you could be asked

Tell me about a project where patch management was part of your work. What did you do?
Tell me about a project where cybersecurity was part of your work. What did you do?
Tell me about a project where itil was part of your work. What did you do?
Tell me about a project where vulnerability management was part of your work. What did you do?
Walk me through how you've used Qualys Patch Management in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Patch Management, Cybersecurity, Itil, Vulnerability Management, and Qualys Patch Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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