IT Analyst I - BW2 - Mt. Juiiet

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Salary: 58K-65K DOE

YOUR ROLE

The IT Analyst I provides hands-on technology support for warehouse operations, combining infrastructure support, application support, and customer service. This intermediate role troubleshoots end-user hardware and operational technology, supports desktop computers and RF scanning devices, assists with system imaging and software installations, and uses basic SQL and data analysis to investigate issues and help identify root causes. The role partners closely with site operations and IT teams to keep business-critical systems and equipment operating effectively.

WHAT ARE YOU GOING TO DO?

• Provide day-to-day infrastructure, application, and end-user support for the Mount Juliet operation.

• Troubleshoot desktop and computer hardware issues, including basic component-level work such as replacing or upgrading memory and CPUs.

• Image desktop computers and install approved corporate operating system images, applications, and related software.

• Support radio frequency (RF) scanners and similar warehouse technology, including device setup, operating system installation, and third-party application installation.

• Provide basic application troubleshooting and use SQL or data queries to retrieve and review information related to operational or system issues.

• Analyze data and investigate incidents to identify root causes and support effective problem resolution.

• Support warehouse management systems and technology used in supply-chain and warehouse operations.

• Partner with users and cross-functional teams to resolve technology issues while providing responsive customer service.

• Document troubleshooting steps, processes, and procedures and follow established IT policies and standards.

• Participate in system changes, testing, equipment deployments, and continuous-improvement activities as needed.

• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• Fundamental knowledge of computer hardware and hands-on hardware troubleshooting.

• Ability to image computers and install operating systems and business applications.

• Familiarity with RF scanners, mobile warehouse devices, or similar operational technology is preferred.

• Basic SQL knowledge, including the ability to write or execute queries and pull data for troubleshooting and analysis.

• Ability to review information, investigate issues, and perform root-cause analysis.

• Strong customer-service, communication, and problem-solving skills.

• Ability to learn new technology and work effectively in a fast-paced, on-site warehouse environment.

• Ability to develop and document processes and procedures.

• Must be able to read, write, and speak English fluently.

MINIMUM QUALIFICATIONS

• Foundational IT knowledge gained through education, training, internships, help-desk or desktop-support work, technical experience, or equivalent hands-on experience.

• Basic experience troubleshooting computer hardware and software issues.

• Basic understanding of SQL, data queries, and analytical troubleshooting.

• Ability and willingness to work on site in Mount Juliet, Tennessee.

• Professional certifications are not required. This is an intermediate opportunity with room to grow technical skills and pursue certifications over time.

PREFERRED QUALIFICATIONS

• Background or exposure to supply chain, distribution, or warehouse operations.

• Experience supporting warehouse management systems (WMS), RF scanning devices, or other warehouse technology.

• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field is helpful but not required when equivalent practical knowledge is demonstrated.

SCHEDULE AND WORK ENVIRONMENT

• On-site position at the Mount Juliet operation.

• Preferred schedule is approximately 6:00 a.m. to 3:00 p.m.; some flexibility may be available based on business needs.

• Role supports an operating environment that starts early and requires hands-on technology support at the site.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.