IT Business Analyst

Want to know how a leading workplace experience and facility management company is powered by technology?

At ISS Tech Team, we create smarter workplace experiences through technology. Our Global Technology Solutions team builds digital solutions, from sensors and IoT devices to data, analytics and AI-driven capabilities, that support our ISS A/S operations across Cleaning, Workplace, Food and Technical Services.

With tech hubs in Copenhagen, Warsaw, and Porto, and teams collaborating across more than 30 countries, our ISS Tech team develops our digital solutions that have a real impact on both our customers and our people.

Location: Porto, Portugal

Work regime: Hybrid

Job Role as IT Business Analyst:

We are looking for an experienced and proactive IT Business Analyst to join our new Order@ISS development team in Porto to bridge the gap between business stakeholders and software development teams. Order@ISS is our omnichannel food ordering platform, covering B2C and B2B ordering flows. Youwill be responsible for gathering and analyzing business requirements, translating them into actionable user stories and development tasks, managing the product backlog, and ensuring successful delivery of solutions that create business value.

The ideal candidate understands both business and technical perspectives, is comfortable driving discussions with stakeholders, and has hands-on experience working with Scrum teams using Jira and Atlassian tools.

What you’ll do:

Business Analysis & Requirements Management:

• Gather, analyze, document, and validate business requirements from stakeholders.
• Facilitate workshops and requirement-gathering sessions.
• Translate business needs into clear user stories, acceptance criteria, process flows, functional and nonfunctional requirements.
• Create and maintain business and technical documentation.
• Ensure requirements are fully understood by development teams and stakeholders.

Backlog & Scope Management:

• Own and maintain the product backlog in close collaboration with the Product Owner.
• Break down epics and high-level requirements into manageable user stories.
• Translate agreed scope into a product roadmap and delivery plan with measurable timelines.
• Support the Product Owner in prioritizing backlog items with business stakeholders.
• Manage changes in requirements and proactively control scope changes.
• Identify dependencies, risks, and impacts of proposed changes.

Agile Delivery & Team Collaboration:

• Actively participate and manage Scrum ceremonies, including Sprint Planning, Backlog Refinement, Daily Stand-ups, Sprint Reviews, Retrospectives
• Support development teams by clarifying requirements and removing ambiguities. · Collaborate closely with Developers, QA Engineers, Product Owner, DevOps and External Dev Team.
• Ensure business expectations are aligned with technical implementation.

Performance & KPI Tracking:

• Monitor and report delivery KPIs and team performance metrics.
• Analyze sprint velocity, backlog health, and delivery progress.
• Create delivery reports for stakeholders.
• Support continuous improvement initiatives and process optimization.

Technical Understanding:

• Understand software development lifecycle and implementation processes.
• Participate in solution discussions and support decision-making regarding technical approaches.
• Understand APIs, system integrations, data flows, and application architecture at a functional level.
• Support testing and validation activities to ensure delivered functionality meets business expectations.

Key qualifications:

• Minimum 3 years of experience as an IT Business Analyst.
• English proficiency, both written and spoken.
• Experience working with enterprise applications and digital products.
• Proven experience working in Agile Scrum environments, gathering and documenting business requirements, and translating them into clear user stories, acceptance criteria, and development tasks.
• Proven experience translating business requirements and agreed scope into a clear product roadmap, delivery plan, and measurable implementation timelines.
• Experience collaborating with software development teams and managing requirements throughout the delivery lifecycle.
• Strong hands-on experience with Atlassian ecosystem (Jira, Confluence)
• Experience with backlog management, sprint planning, and Agile reporting.
• Experience with process modeling and documentation tools (e.g., Miro, Visio, Figma, UML, BPMN).

What ISS Offers You:

We focus on creating an environment where you can grow and perform at your best:

• Permanent contract.
• Competitive compensation package based on your experience, including private health insurance.
• 22 days of annual leave + 3 additional company days to recharge.
• Flexible working hours and a hybrid model that supports balance and collaboration.
• Continuous learning opportunities (technical and behavioural development) to support your growth.
• Modern, well-equipped office in the heart of Porto.
• Free parking for your convenience.
• Access to ISS Tech Communities to connect, learn and share knowledge.
• Free access to the company gym to support your wellbeing.
• Snacks and drinks available at the office.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

#LI-Hybrid