IT Product Manager – Digital Workplace - IP Telephony (d/f/m)

Job Description:

To support the End User Workplace Team, Airbus Defence and Space is seeking a

At Airbus Defence and Space, the Digital Workplace Team provides the essential IT environment and services for our employees worldwide.

Our mission is to deliver an outstanding user experience within a highly regulated corporate landscape. By designing transnational products focused on maximum consistency — while strictly adhering to local regulations — we ensure a seamless digital workplace that balances innovation with cost efficiency.

The IP Telephony product in Airbus Defence and Space defines a method and a group of infrastructures for the delivery of voice communication sessions (Softphone, fixed telephony) and instant messaging based on the CISCO technology. The architecture of the product is on-premise in order to fit with Airbus Defence and Space Security requirements and ensure end-to-end secured connectivity.

As the Product Manager for IP Telephony, you will take ownership of the IP Telephony ecosystem across Airbus Defence and Space, driving its strategy, operation, and continuous improvement.

Actively shape the future—at the location that suits you best. Whether in Immenstaad, Manching, Ottobrunn, Bremen, Portsmouth or Stevenage: we offer the opportunity to work at one of these modern technology hubs.

• Fair Compensation & Extras: Attractive remuneration and individual additional benefits, such as company pension schemes, mobility offers (e.g., bike leasing), or corporate discounts with partner companies in accordance with our current guidelines.
• Time for You (and Your Loved Ones): 30 days of annual leave based on our collective agreement (35-hour week); work-life balance through flexible working hours (flextime), mobile working, part-time options, job sharing, and sabbatical opportunities.
• Growth Made Easy: Excellent professional development opportunities and international, group-wide career perspectives.
• Feel Good at Work: On-site company doctor; comprehensive health programs (sports courses, preventive care, etc.), canteen and cafeteria, and local childcare facility
• Diversity Connects: Work in a diverse environment with more than 140 nationalities, where exchange, mutual support, and inclusion are part of our DNA

• Autonomous management and forward planning of the global IP telephony strategy across the entire lifecycle (analysis, design, go-live, obsolescence)
• End-to-end product lifecycle management: Analysis, design, development, deployment, operations, continual improvement, and decommissioning in accordance with ITIL guidelines
• Steering of the international support team to ensure adherence to contractual Service Level Agreements and budget targets in coordination with Service Delivery Managers
• Budget ownership (CAPEX/OPEX) as well as planning and monitoring of total costs in alignment with target specifications
• Collaboration with Service Delivery Managers and external partners to guarantee SLA compliance and budget adherence
• Validation of product functionality and operational readiness to ensure seamless service delivery and high quality
• Optimization of cross-functional ITIL operational processes and quality standards
• Leadership of complex initiatives within the Digital Workplace service line
• Responsible for managing external service contracts and/or licenses associated with the product

• Project management activities in scope of the Digital Workplace product service line, primarily linked to IP Telephony services

• University degree in Information Technology (Bachelor's, Master's) or a comparable field of study
• Several years of relevant professional experience in lifecycle and obsolescence management
• Proven experience in IT Service Management (ITSM) with a focus on Service Operations
• Proven experience in managing or operating IT infrastructure and IT service delivery
• Experience with VoIP/Cisco technologies and ITSM service operations within a highly regulated corporate environment
• International mindset to work efficiently in a multinational team environment
• Negotiation-level English and native-level German language skills

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.