ITSM Solution Consultant

Introduction to Eficode
We’re building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably. We believe in changing the world by sharing our expertise and enabling teams to work better through modern technology and intelligent automation.

With more than 600 experts across 10 countries, Eficode brings together people from across the Nordics, continental Europe, the UK and the Americas. We’re an Atlassian Platinum Partner, a two-time GitHub Partner of the Year in EMEA and an Azure Managed Service Provider.

Now, we’re looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities through Jira Service Management. Working with customers across the UK and internationally, you'll play a key role in designing innovative solutions, improving service delivery and helping organisations get the most from their Atlassian investments.

Role purpose

Are you passionate about helping organisations transform their IT Service Management capabilities? Do you enjoy combining technical expertise with strategic thinking to solve complex customer challenges?

We're looking for an ITSM Solution Consultant to join our UK team and play a key role in helping customers get the most out of Jira Service Management and their wider ITSM practices.

In this role, you'll act as a trusted advisor to customers, guiding them through their ITSM transformation journeys, from understanding their current challenges and identifying opportunities for improvement to designing, implementing and optimising solutions.

You'll work with a diverse range of UK and international customers, collaborating closely with our global team of Atlassian and ITSM specialists. It's an opportunity to take ownership of complex engagements, share your expertise and make a real impact on how organisations deliver and manage their services.

Role responsibilities
Your main responsibilities will include (but won’t be limited to):

• Leading customer engagements across the Jira Service Management lifecycle, from discovery and solution design through to implementation and continuous improvement.

• Assessing customers' existing ITSM tools, processes and maturity, identifying opportunities to improve service delivery.

• Designing and configuring solutions, including incident management, change enablement, asset and configuration management, and event management.

• Translating business requirements into practical solutions, identifying operational risks and supporting implementation planning, testing and documentation.

• Providing ongoing technical guidance, training and support while collaborating with colleagues across Eficode's global teams.

Role requirements
We're looking for someone who combines technical expertise with a customer-focused mindset and a passion for solving complex challenges.

• At least 5 years' experience with Jira Service Management or a comparable ITSM platform, such as Freshservice or Zendesk.

• At least 3 years' experience in core ITSM practices, including incident management, change enablement, and asset and configuration management.

• ITIL 4 Foundation certification, alongside strong problem-solving, communication and stakeholder management skills.

• A collaborative, proactive approach and the confidence to advise customers, challenge assumptions and deliver meaningful results.
  
  

Desired skills and qualifications:
It would be an added bonus if you have:

• Atlassian ACP-420 certification or an advanced ITIL 4 Managing Professional qualification.

• Experience with other Atlassian products, such as Jira, Confluence, Bitbucket or Trello, and ecosystem tools such as Lansweeper.

• Knowledge of SaaS technologies and integrations, including SAML SSO.
  
  

What’s in it for you?

• A collaborative, international environment, working with colleagues across multiple countries and functions

• Plenty of opportunity to learn, develop and grow your career as Eficode continues to evolve

• Annual training budget to support your professional development

• Flexible and remote working to support a healthy work-life balance

• 25 days’ annual leave plus public holidays, with the option to purchase additional days

• Private healthcare, pension and enhanced parental leave

• Regular team socials, industry events and learning opportunities

To find out more about life at Eficode, click here.

Location
This will be a remote-first position, however will require visits to our Southampton office at least once a month.

How to Apply
If this sounds like the right opportunity for you, we’d love to hear from you - apply today!

A member of our Talent Acquisition team will review your application and, if your profile is a match, will be in contact to organise an initial screening call. If you are not selected to move forward in the process, we will also make sure to keep you informed.

Disclaimers

We want you to feel informed and confident about joining Eficode! Before submitting your application, we encourage you to take a look at our Before You Apply page, where you'll find useful information about our approach to salary development, our commitment to diversity and inclusion, and guidance on staying safe from recruitment scams.