Key Account Director - Greece
Gentrack is hiring a Key Account Director - Greece for a remote role. Level rates it ; you can apply on Gentrack.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting lists this role as remote.
- Level classifies it as an executive role.
- Level lists 14 other open roles at Gentrack.
- The role was posted in the last few days.
AI in this role
Your Key Responsibilities
- P&L Ownership: Full commercial accountability for assigned accounts: revenue, margin, renewal, forecasting and pipeline. Develop and own multi-year account plans balancing growth and defensive strategies. Manage contractual governance across complex multi-year frame agreements.
- Strategic Account Leadership: Design and execute account strategies aligned to each customer's business roadmap. Drive upsell and cross-sell in close collaboration with CS&IT and Delivery service lines. Maintain deep knowledge of customer organisation, strategy, IT landscape and business performance.
- Customer Engagement: Build and maintain executive-level relationships (CxO, SVP, VP) within assigned accounts. Ensure minimum 2 days per week on-site presence at customer premises. Serve as trusted advisor and primary escalation point for all issues affecting the account.
- Internal Orchestration: Act as the customer's advocate inside Gentrack, and Gentrack's commercial representative in front of the customer. Orchestrate Delivery, CS&IT, Product, Finance and Legal resources to execute account plans. Drive alignment between commercial strategy and delivery execution.
- Success measures: Revenue and ARR growth per account; Net Revenue Retention (NRR); customer satisfaction and NPS; contract renewal rate; on-site presence compliance; account plan quality and freshness.
What We’re Looking For:
- 5+ years in account management, customer success or commercial roles in enterprise software or utility services
- Demonstrable track record of growing and retaining complex enterprise accounts
- Experience managing or navigating multi-year contracts and commercial negotiations
- Understanding of the utility sector (energy or water) strongly preferred
- Degree-level education or equivalent professional experience
- Commercial and contract negotiation skills
- Executive stakeholder engagement and trusted advisor capability
- Account planning and strategic thinking
- Ability to orchestrate cross-functional teams without direct authority
- Strong financial literacy and P&L understanding
- Excellent written and verbal communication skills
- Resilience and delivery focus under pressure
How we rate this
Key Account Director - Greece at Gentrack rates 21 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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