Key Acount Manager - Jumia ( Full - Time )

Jumia is hiring a Key Acount Manager - Jumia ( Full - Time ). Level rates it ; you can apply on Jumia.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions CRM, Microsoft Office and account management among its tools and skills.
Level classes it as a mid-level role.
Jumia has 24 other open roles on Level.

AI in this role

Key Account Manager to build strategic client relationships, drive revenue growth, and manage accounts in an e-commerce environment.

crmmicrosoft-office

account-managementb2b-salesrelationship-buildingdata-analysisnegotiation

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Key Account Manager

Summary:

We are seeking a dedicated Key Account Manager to join our team and foster strong relationships with key clients. This role is instrumental in ensuring client satisfaction, driving revenue growth, and enhancing our company's reputation through exceptional service.

Responsibilities:

Develop and maintain strategic relationships with key accounts to maximize revenue potential.
Collaborate with internal teams to ensure timely delivery of products and services that meet client expectations.
Identify opportunities for growth and up-selling within existing accounts.
Monitor market trends and provide feedback to drive product development and innovation.
Prepare regular reports on account status, including sales forecasts and account metrics.
Resolve any issues or complaints promptly to maintain high customer satisfaction levels.

Required Skills:

Bachelor’s degree in Business Administration, Marketing, or a related field.
Proven experience as a Key Account Manager or similar role, preferably in a B2B environment.
Strong communication and interpersonal skills with aptitude in building relationships.
Excellent organizational skills and attention to detail.
Ability to analyze data and sales statistics to identify business opportunities.
Proficiency in CRM software and Microsoft Office Suite.

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website. Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

How we rate this

Key Acount Manager - Jumia ( Full - Time ) at Jumia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Key Acount Manager - Jumia ( Full - Time ) is an open job at Jumia.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Senegal.
The job was posted on September 8, 2026.
Seniority: mid.
Applications are handled by Jumia. Apply on Jumia

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementB2b SalesRelationship BuildingData AnalysisNegotiationCRMMicrosoft Office

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where b2b sales was part of your work. What did you do?
Tell me about a project where relationship building was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where negotiation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Account Management, B2b Sales, Relationship Building, Data Analysis, and Negotiation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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